30 UX Survey Questions Example: Types, Use-Cases & Samples

Post-Session Satisfaction Survey (PSSUQ / SUS Style)

Why & When to Use a Post-Session Satisfaction Survey

Imagine wrapping up a full usability session—maybe in your lab, maybe remote. This is when a post-session satisfaction survey (think SUS or PSSUQ) shines. Capture a snapshot of overall UX satisfaction while every click, scroll, and sigh is still fresh in the user’s mind. These surveys are your go-to to collect feedback on the entire journey, not just one isolated flow.

• Deploy a usability score survey right after any full, moderated or unmoderated test session
• Gather broad, holistic impressions: ease, confidence, and general sentiment
• Track System Usability Scale (SUS) benchmarks over time with consistent core questions

Unlike task-based surveys, a PSSUQ or SUS benchmark gives you that wide-angle view across multiple workflows. These scores help you compare versions, track improvements, and set internal targets.

5 Sample Post-Session Satisfaction Survey Questions

1. I think that I would like to use this system frequently. (Strongly disagree ↔ Strongly agree)

2. The system was easy to use. (1–5 SUS scale)

3. I felt confident using the system.

4. How satisfied are you with the overall speed of the interface?

5. What was the most frustrating part of the session for you?

Best Practices for Post-Session Satisfaction Surveys

Stay consistent when tracking usability score and overall UX satisfaction. Rotate in a few open-ended prompts to spot emerging pain points. Tweak scales or language sparingly—otherwise, you’ll lose the power of year-over-year comparison. And always, always offer a chance for users to vent (or celebrate!).

The Post-Study System Usability Questionnaire (PSSUQ) is a 16-item tool designed to measure users' perceived satisfaction with a system, encompassing aspects like system usefulness, information quality, and interface quality. (measuringu.com)

In-Product Micro UX Survey (Contextual Pop-Up)

Why & When to Use In-Product Micro UX Surveys

Sometimes, the best feedback comes when users least expect it. An in-app survey, triggered right inside the flow, captures contextual UX reactions that no lab test can match. These quick, targeted pop-ups ride shotgun in your app, appearing when users take key actions: launching a feature, hitting an error, or gliding through a tricky new design.

• Elicit real-time feedback at the exact point of use—no memory fade, just raw reactions
• Gather microfeedback at scale to spot patterns, emergent issues, or delight moments
• Non-intrusive approach maximizes candor, minimizes drop-off

Because a contextual UX survey only targets specific triggers, you avoid spamming every user and keep feedback focused and actionable. Get in, get insights, and get out—so users stay in their flow, not in your survey.

5 Sample In-Product Micro UX Survey Questions

1. How helpful was this feature just now? (1 = Not at all, 5 = Extremely)

2. What nearly stopped you from completing your goal?

3. Did anything surprise you while using this screen?

4. How visually appealing is this new design? (Poor → Excellent)

5. If you could wave a magic wand to improve this page, what would you change first?

Crafting Contextual Microfeedback Pop-Ups

To master the art of the in-app survey, timing is everything. Trigger microfeedback only after meaningful interactions, or when users signal confusion. Keep prompts breezy, relevant, and laser-focused on that specific part of the experience. And don’t be afraid to get playful with language—it encourages honest (and sometimes hilarious) feedback gems.

Beta / Prototype Validation Survey

Why & When to Use Beta or Prototype Validation Surveys

Launching a high-fidelity prototype or opening your product to a closed beta? This is the perfect moment for a beta feedback survey. Early feedback from real users keeps you from launching into the abyss with broken features or mismatched expectations. At this stage, the insights are gold: you’ll learn what delights, what confuses, and what absolutely must change before go-live.

• Pinpoint product-market fit (or lack thereof) with objective, direct responses
• Catch show-stoppers and polish off sharp edges before the world sees them
• Validate if users actually value your shiny new features, or just find them perplexing

A well-designed prototype usability survey clarifies which ideas to double down on, and which to ditch without a second thought.

5 Sample Beta / Prototype Validation Survey Questions

1. What’s your overall impression of the prototype? (Poor → Excellent)

2. Which feature felt most valuable—and why?

3. What features felt unnecessary or confusing?

4. How likely are you to use this product when it launches? (0–10)

5. What is the biggest gap that would prevent you from adopting?

Making the Most of Beta Feedback

Focus your prototype usability questions on surfacing extremes: what’s loved, what’s loathed, and what nobody understands. Always include space for unfiltered comments—this is where your “aha!” moments and epic save calls come from. And remember, beta testers often know they’re guinea pigs—so make it feel collaborative, not clinical.

Effective UX surveys combine closed-ended questions for quantitative data and open-ended questions for qualitative insights, ensuring a comprehensive understanding of user experiences. (maze.co)

Onboarding & First-Time Use Survey

Why & When to Use Onboarding & First-Time Use Surveys

The first-time user journey is where excitement often collides with confusion. A new user survey—delivered right after onboarding (or after abandonment)—lets you see where people get stuck, lose patience, or light up with satisfaction. This data is pure magic for product teams aiming to maximize activation and curb early churn.

• Spot bottlenecks and sticking points in your onboarding workflow
• Reveal which instructions work, and which are cryptic or missing entirely
• Identify early drop-offs before they become a churn cascade

Typically, onboarding feedback questions focus on clarity, speed, confidence, and emotional journey. A good first-time UX survey uncovers the mysteries behind churn and gives you a roadmap for boosting completion rates.

5 Sample Onboarding & First-Time Use Survey Questions

1. How clear were the step-by-step instructions? (Very unclear ↔ Very clear)

2. Which part of onboarding took longer than expected?

3. What, if anything, almost made you give up?

4. How confident do you feel about using the product now?

5. What additional guidance would have helped you get started faster?

Making Onboarding Feedback Actionable

A sharp onboarding feedback survey zeroes in on specifics and doesn’t make users work for clarity. Give space for honest, unfiltered responses while guiding them with clear, concise prompts. Above all, tie your survey flow to actual user actions—sending a survey after an incomplete onboarding is just as powerful (if not more) as after a successful one.

Customer Effort Score (CES) Survey

Why & When to Use the Customer Effort Score Survey

Some workflows just need to be painlessly invisible. That’s where Customer Effort Score questions come into play. CES gets straight to the heart of friction, measuring how easy (or excruciating) users find key processes like filing a support ticket or making a purchase.

• Perfect for single, make-or-break steps: checkout, password reset, support requests
• Predicts loyalty much better than simple satisfaction in high-effort contexts
• Identifies friction before it turns into complaints or silent churn

Unlike broad satisfaction metrics, the Customer Effort Score survey isolates bottlenecks and highlights where you must focus to reduce user friction.

5 Sample Customer Effort Score Survey Questions

1. The company made it easy for me to resolve my issue. (1 = Strongly disagree, 7 = Strongly agree)

2. Overall, how much effort did you personally have to put forth today? (Very low → Very high)

3. Which step required the most effort?

4. What would have reduced the effort you spent?

5. Compared to similar services, was this easier, about the same, or harder?

Reducing User Friction with CES

When deploying a Customer Effort Score survey, keep it simple and direct—nobody wants to spend ten minutes explaining their frustration after already dealing with a workflow. Use CES to compare product changes, track improvements, and ensure every iteration is easier than the last. Always probe for specifics: knowing a step is “hard” is good, but knowing why it’s hard is invaluable.

Net Promoter Score (NPS) for UX Feedback

Why & When to Use NPS Surveys for UX

If you want to talk boardroom metrics, NPS survey for UX is your golden ticket. The Net Promoter Score distills user loyalty into one powerful question: “How likely are you to recommend us?” For product teams, it’s the quickest way to gauge market buzz, spot detractors, and track brand champions.

• Run NPS surveys for executive dashboards, cohort studies, or version comparisons
• Supercharge NPS by following up with open-ended loyalty questions
• Uncover hidden UX pain points by listening to detractor feedback directly

What makes promoter vs detractor feedback so valuable is its simplicity—plus, people know what NPS means, so you get honest, actionable answers every time.

5 Sample NPS Survey for UX Questions

1. How likely are you to recommend [Product] to a friend or colleague? (0–10)

2. What is the primary reason for your score?

3. Which feature adds the most value for you?

4. What one thing would make you more likely to recommend us?

5. How would you feel if you could no longer use [Product]? (Not disappointed → Very disappointed)

Harnessing NPS Feedback for Product Growth

Don’t stop at the number. Combine the loyalty question with qualitative follow-ups, and you’ll discover exactly why users score you up or down. Look for trends across promoters and detractors, and use those insights to elevate your product, step by step.

UX Survey Best Practices – Dos and Don’ts

A great survey is a superpower. But a poorly built one? It’s a fast track to skewed data and annoyed users. To improve response rates and capture the truth (not just polite noise), lean into proven UX survey best practices.

Dos

• Keep questions neutral and avoid hinting at “right answers”
• Pilot test your survey on a small group before a wide rollout
• Limit survey length to what’s reasonable (and respect people’s time)
• Randomize scale endpoints to reduce bias
• Always follow up on “why” when a number alone isn’t enough

Don’ts

• Never use double-barreled items (e.g., “How fast and easy was this?”)
• Avoid leading or emotionally loaded language
• Don’t make every open-ended question mandatory—it burns people out
• Ditch over-surveying: frequency matters more than you think
• Ignore mobile experience at your peril—mobile users are picky

Keep surveys short, relevant, and mobile-ready to maximize candor and minimize abandonment. Get the balance right, and you’ll turn data into delight.

Conclusion

UX surveys are your not-so-secret weapon for designing products people actually love. By picking the right survey for the right moment, you collect insights that power both quick wins and long-term success. Every sample question above is ready to roll into your next project. Lean on best practices, avoid classic survey blunders, and let your users guide you to greatness—one response at a time. And remember: every survey sent is a chance to make your product better.