HeySurvey survey

UX Survey Questions Examples: Understanding User Experience*

This survey is designed to gather feedback on user experience (UX) to help us identify strengths, pinpoint pain points, and prioritize future improvements to our digital product. Your responses will guide us in enhancing functionality, usability, and overall satisfaction.

Overall, how satisfied are you with your experience using our product?*

Please rate your overall satisfaction based on your most recent usage.

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From Not satisfied to Very satisfied

Which tasks do you perform most frequently when using our product?

Identifying the primary tasks helps us focus on optimizing key user flows.

Searching for information
Completing a purchase or transaction
Managing account settings
Using core product features
Seeking support or help
Other

How easy was it to navigate our website/app?*

Consider how quickly you could find what you needed.

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From Very difficult to Very easy

What challenges, if any, did you encounter during your visit?*

Your specific experiences help us understand user pain points.

How visually appealing do you find the design of our product?

This helps us assess the effectiveness of our visual and interaction design.

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From Unattractive to Extremely attractive

Which of the following best describes your ability to accomplish your intended task?*

Select the option that best matches your experience.

I completed my task without issues
I completed my task, but had some difficulties
I could not complete my task

What would you like to see improved most in our product?*

Your suggestions will directly inform our roadmap for improvement.

How likely are you to recommend our product to a friend or colleague?*

This measures loyalty and the likelihood of word-of-mouth promotion.

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From Not at all likely to Extremely likely

Please share any additional comments or feedback about your experience.

We welcome any further input to help us create the best possible user experience.

Thank you for taking a part in this survey.

This is a HeySurvey survey template.