32 Essential IT Survey Questions for Employees to Boost Success

IT Service Desk Experience Survey

Overview

The IT Service Desk Experience Survey zooms in on ticket-level support moments that can make or break your team’s day. It’s like a mystery shopper for your IT help-desk, gathering crucial reviews after every help quest.

Taking feedback at this granular level means you can fine-tune workflows, retrain staff, and update those legendary knowledge base articles. This continuous feedback loop helps deliver stellar support and keeps employees loyal to your IT squad, not searching for workarounds in hushed hallway whispers.

Why & When to Use

This survey is most powerful when triggered automatically after each ticket is closed.

• Employees can review their IT journey while the memory is still fresh.
• Trends emerge from these micro-experiences, offering a monthly pulse check.

Over time, you’ll notice which help requests and fixes are smooth like butter, and which are more “jammed printer” than jam session. By acting swiftly, you can ditch old pain points and boost both first-time resolution rates and team morale.

Sample Questions

1. How easy was it to submit your ticket?

2. Did the technician resolve your issue on the first attempt?

3. Rate the courtesy and professionalism of the service desk staff.

4. Were you kept informed of status updates during the process?

5. How likely are you to contact the service desk again if you encounter a problem?

A study found that 100% of IT managers believed employees were satisfied with the service desk experience, yet only 44% of remote employees agreed. (businesswire.com)

Cybersecurity Awareness & Behavior Survey

Overview

Here’s your all-seeing crystal ball for measuring cybersecurity awareness. This survey probes the trickiest question of all: How well do employees know their way around digital risks? Spoiler alert—if you think everyone gets phishing, think again!

It’s your primary tool for chasing down risky behaviors before they become headline news. Whether your team is proudly paranoid or criminally complacent, knowing your starting point helps design training that truly sticks (and avoids eye-glazing PowerPoint marathons).

Why & When to Use

The best times to wield this survey are:

• Before launching and after finishing security awareness training
• Quarterly for industries swimming with sensitive data (healthcare, finance, government)
• Any time you spot a rash of suspicious activity—but don’t want to just wag a finger

These surveys help you spotlight knowledge gaps and dodge security drama by serving up timely, targeted interventions.

Sample Questions

1. How confident are you in identifying phishing emails?

2. Do you use unique passwords for different systems?

3. How often do you report suspicious activity to IT?

4. Have you completed the required security trainings this year?

5. What additional resources would help you maintain secure practices?

Remote Work Technology Survey

Overview

The Remote Work Technology Survey is every distributed team’s lifeline to digital sanity. With more staff working from kitchen tables and coffee shops than ever, this survey checks if their tech stack is keeping up with their home-office ambitions.

It dives into everything from flaky VPNs and laggy collaboration tools to heroic IT rescue efforts (or lack thereof). If you want teams to work from anywhere—but not feel stranded—start gathering this feedback pronto.

Why & When to Use

Timing is everything:

• Send it out after introducing new remote work policies or tools
• Run it semi-annually to keep a finger on the pulse as teams, tools, and needs evolve

By rolling out this survey regularly, you’ll get ahead of technical glitches, quiet frustrations, and even surprise success stories. It’s your remote work reality check.

Sample Questions

1. Rate the reliability of your home VPN or remote-desktop connection.

2. How effective are our collaboration tools (Teams, Slack, etc.) for virtual meetings?

3. What technical barriers impact your productivity when working remotely?

4. Do you receive timely IT support while off-site?

5. Which additional tools or resources would improve your remote work experience?

Regular employee surveys in remote work settings can boost engagement by up to 14.9%, enhancing productivity and job satisfaction. (psico-smart.com)

Hardware & Equipment Adequacy Survey

Overview

Is your tech gear making employees feel like superheroes—or like they’re working with stone tablets? The Hardware & Equipment Adequacy Survey reveals whether laptops, monitors, and peripherals are keeping up with the pace.

This isn’t just about buying shiny new tech every year. It’s about ensuring the day-to-day hardware experience supports productivity, comfort, and health. That means banishing laggy laptops, squint-inducing screens, and dodgy headsets to the recycling bin where they belong.

Why & When to Use

Break out this survey:

• Once a year to anticipate upgrade needs
• Before a major hardware refresh so you invest where it’ll matter most

It highlights what’s working, what’s gathering dust, and what’s quietly driving everyone up the wall. Take these requests seriously, and you’ll boost not just morale but possibly ergonomics and even long-term retention.

Sample Questions

1. Is your primary device powerful enough for your daily tasks?

2. How satisfied are you with your monitor(s) and display setup?

3. Do you experience downtime due to hardware malfunction?

4. What peripherals (keyboard, headset, webcam) would enhance your workflow?

5. Rate the ease of requesting replacement or upgraded equipment.

New Software Implementation Feedback Survey

Overview

No IT rollout is complete until the applause (or complaints) roll in. The New Software Implementation Feedback Survey gives you a front-row seat to user sentiment once the shiny new tools arrive.

Rolling out software without feedback is like hosting a dinner party and not asking if anyone enjoyed the food. This survey is your chance to gather early reactions, adoption hurdles, and feature wishlists before resistance turns into rebellion.

Why & When to Use

Best practices for this survey:

• Launch it at the 30-day and 90-day marks to track first impressions and lasting realities
• Use after any software that transforms core workflows goes live

By tapping into this feedback early, you can tweak training, send out extra how-tos, and find super-users before any complaints snowball into chaos. It’s your secret weapon for a smoother transition.

Sample Questions

1. Was the training for the new software sufficient?

2. How intuitive is the user interface?

3. Has the software improved or hindered your efficiency?

4. What features are missing or difficult to use?

5. How likely are you to recommend this tool to colleagues?

IT Training Needs Assessment Survey

Overview

Even superheroes need training montages. The IT Training Needs Assessment Survey uncovers where knowledge gaps hide and what skills your team wants to supercharge for the next big mission.

This survey helps you decide whether it’s time for a team-wide Excel bootcamp, a CRM deep dive, or a crash course in the latest cloud security wizardry. Smartly designed training means fewer panicked “how do I…?” emails—and more confident employees.

Why & When to Use

Here’s when this survey delivers maximum value:

• Once a year, to shape the next wave of workshops and e-learning plans
• Before locking in your training program budget

You’ll unearth which formats ignite passion:

• Live instructor-led sessions
• On-demand bite-sized videos
• Clear, step-by-step documentation

This survey lets you prioritize by employee interest and business need, so you’re sharpening the right skills—not wasting precious hours on last decade’s tools.

Sample Questions

1. In which IT tools do you need additional training (e.g., Excel, CRM, cloud storage)?

2. What format do you prefer for IT training (live, on-demand video, documentation)?

3. Rate the usefulness of previous IT training sessions you attended.

4. How much time per month can you realistically dedicate to skill development?

5. Which certifications or advanced topics interest you most?

Best Practices: Dos and Don’ts for Crafting High-Impact Employee IT Surveys

Creating a high-impact survey isn’t about bombarding employees with endless questions or jargon. It’s about making IT feedback feel effortless, relevant, and even a little enjoyable. Here’s how to get it right, every time:

DO keep surveys short (≤10 minutes) and focused on one topic.

DO combine quantitative scales with an optional open-ended prompt per section for richer detail.

DO assure anonymity—candor flows freely when employees trust the process.

DO share a summarized report of findings and outline next steps, so staff see action, not just a black hole.

DO pilot test every survey with a small team to spot clunky questions before you hit send.

But beware these classic mistakes:

• DON’T overload employees with too many surveys, back-to-back.
• DON’T couch questions in technobabble or IT-speak; use friendly, employee-centric language.
• DON’T forget to explain why you’re polling staff and what you’ll do with their insights.
• DON’T make every survey a copy-paste job—tailor each to its topic.

By following this playbook, you’ll earn honest responses and actionable data, not eye rolls and unfinished forms.

In today’s digital-first world, IT surveys are the inside scoop you need to keep employees empowered, productive, and secure. By matching the right survey to the right moment, you’ll banish guesswork and turn every piece of feedback into your secret advantage. With thoughtful questions and a lighthearted approach, your organization can unlock happier teams—and a legendary IT reputation. Feedback isn’t just data—it’s your ultimate firefighting, fine-tuning, and future-proofing tool.