IT Services Employee Experience Survey
We invite you to share your experiences and opinions regarding IT support and services at our organization. Your feedback will help us improve our technology resources and support systems to better meet your needs.
How would you rate the overall quality of IT support you have received?*
Please think about your interactions with the IT helpdesk over the past 6 months.
How quickly are your IT issues typically resolved?*
This question helps us assess response and resolution times for support requests.
Which IT tools or services do you use regularly for your work?*
Select all that apply so we can focus improvements where they matter most.
Have you experienced recurring technical issues that have affected your productivity?*
Let us know if ongoing technology problems impact your daily work.
Please describe any recurring IT issues you have experienced.
If you answered "Yes" above, provide details to help us address specific problems.
How confident are you in the cybersecurity and data protection of our IT systems?*
Please share your perception of how well our systems protect organization and personal data.
If you have submitted an IT support ticket, how would you describe the communication from the IT team during the process?*
This helps us understand if you receive timely and clear updates when tickets are open.
What IT training or support resources would help you do your job more effectively?*
Let us know any areas where more training or information would be valuable.
Please share any additional feedback or suggestions for improving our IT support and services.
Your insights are critical to helping us enhance our IT experience.
Thank you for taking a part in this survey.
