31 IT Department Survey Questions for Employees to Boost Feedback

Help Desk Service Quality Survey

Why and When to Use This Type of Survey

If you’ve ever waited on hold, you know the value of a quick IT service feedback survey. Deliver them right after each ticket closes, or gather insights monthly for a broader snapshot. This survey drills down on the everyday reality of the help desk—first-contact resolution, clear communication, and plain courtesy.

By asking for feedback in the moment, you capture opinions while they’re fresh—no rose-colored glasses or faded memories. You can track star performers, spot training needs, and even tweak processes that are slowing your heroes down.

Help desk surveys are essential when:

• Tickets close and you want immediate insights

• Monthly reviews reveal lingering issues

• You’re launching a new support platform or restructuring roles

Regular help desk feedback is like tuning a high-performance engine; a well-run support desk makes employees feel valued and keeps business running smoothly.

Sample Questions

1. How satisfied were you with the time it took to resolve your issue?

2. Did the technician communicate clearly throughout the process?

3. Was your issue resolved on the first attempt?

4. How courteous was the support staff?

5. On a scale of 1–10, how likely are you to use the help desk again? Why?

6. What could the IT team do differently to enhance your experience?

Through these questions, you can pinpoint effective IT service feedback, adjusting processes so that employees keep saying “wow” rather than “ugh” after each ticket.

A study found that 85% of service desk users consider ITSM analytics critical for improving IT service delivery. (pcquest.com)

Hardware & Software Provisioning Feedback Survey

Why and When to Use This Type of Survey

Issuing a new laptop or doling out a crucial software license? That’s your cue for a targeted survey. A hardware and software provisioning feedback survey helps you figure out if onboarding was smooth—or if employees are still fighting with tangled cables or missing apps.

Run this survey right after new equipment gets handed out, or following a mass onboarding of software licenses. It’s perfect for catching glitches before they become productivity roadblocks and ensures your provisioning process grows ever smoother with every round.

What do you stand to gain?

• Uncovering slow or confusing setup steps

• Identifying gaps in onboarding documentation

• Spotting equipment or software that just isn’t fit for the job

• Understanding how IT provisioning influences day-to-day work

If you want to push improving internal IT support and help users hit the ground running, this survey is your secret weapon.

Sample Questions

1. Did you receive the hardware/software you requested in a timely manner?

2. How easy was it to set up your new device/application?

3. Are performance specifications meeting your work requirements?

4. Were installation instructions clear and easy to follow?

5. What additional tools or upgrades would improve your productivity?

6. Did you seek help during setup, and was it effective?

Responses to these questions make sure your technology satisfaction scores aren’t just theoretical—they’re based on real, everyday experiences that either help or hinder employees.

Cybersecurity Awareness & Compliance Survey

Why and When to Use This Type of Survey

In today’s digital jungle, a cybersecurity awareness survey is about more than training box-checks. It’s about measuring whether employees know a phishing scam when they see it or if they’re reusing “password123” everywhere. Conduct these surveys bi-annually or after every round of security training.

A focused cybersecurity survey guides you to:

• Pinpoint gaps in employee knowledge

• Fine-tune future security training (ditch the boring bits!)

• Catch bad habits before they become newsworthy breaches

• Reduce organizational risk with timely, targeted education

Think of this as the IT department’s version of a disaster drill, minus the smoke but full of insight.

Sample Questions

1. How confident are you in identifying phishing emails?

2. Do you know the correct process for reporting a suspected security incident?

3. How often do you change your passwords or use a password manager?

4. Rate the clarity of our company’s security policies.

5. What topics would you like covered in future security training sessions?

6. Have you recently received reminders or updates about cybersecurity best practices?

This IT employee survey doesn’t just measure knowledge—it sparks the conversations that keep your business out of the headlines.

Organizations that implement regular cybersecurity awareness training experience a 64% reduction in successful phishing attacks. (archwaysecurities.com)

Digital Workplace Tools Adoption & Usability Survey

Why and When to Use This Type of Survey

Twenty new features, five updates, or an entirely new platform? If you’ve just rolled out digital workplace tools, it’s time for an adoption and usability survey. Send it out 30–60 days after launch for honest, actionable feedback.

This survey shines a spotlight on:

• Adoption rates—are people actually using the tool, or just pretending?

• Usability hiccups—where users wish the software would work harder

• Time-saving features—what’s winning fans (and what’s not)

• Integration wish lists—where one more connector would save hours

You’ll maximize your improving internal IT support strategy by closing the loop on real-world employee experiences and boosting ROI for every license you buy.

Sample Questions

1. How frequently do you use [Tool Name] in your daily tasks?

2. How intuitive is the user interface of [Tool Name]?

3. What features of [Tool Name] save you the most time?

4. Have you experienced any performance issues or bugs?

5. What additional integrations would enhance your experience?

6. Would you recommend [Tool Name] to a colleague? Why or why not?

The answers will help IT nail down what to promote, fix, or even retire. You can only call a tool a success if it’s actually making technology satisfaction soar.

Remote Work Technology Support Survey

Why and When to Use This Type of Survey

Hybrid and remote work present a different kind of IT challenge: the “I’m at home, why isn’t my VPN?” crisis. Deploy this survey quarterly to distributed teams, or after big remote transitions, to spotlight tech roadblocks outside HQ.

This feedback is critical for:

• Highlighting unstable connections, VPN woes, and collaboration bottlenecks

• Ensuring remote employees get just as much love and support as those at the office

• Adapting support hours or channels to fit new working patterns

• Revealing IT service feedback gaps that affect remote productivity

With the right questions, you can do more than apologize for outages—you can proactively smooth the home office experience and keep the digital wheels turning.

Sample Questions

1. How reliable is your remote access (VPN, virtual desktop, etc.)?

2. Do you receive timely support for home-office hardware issues?

3. How effective are our virtual meeting tools in facilitating collaboration?

4. What is your biggest technology hurdle when working remotely?

5. Rate the quality of IT communication tailored to remote employees.

6. What improvements would make your remote IT experience better?

The responses will give IT leaders a filter to focus on improving internal IT support, helping remote workers feel just as connected and supported as their in-office colleagues.

IT Communication & Training Effectiveness Survey

Why and When to Use This Type of Survey

Ever rolled out a giant set of policy updates, only to find no one actually read them? That’s where an IT communication and training effectiveness survey saves the day. Release it after company-wide webinars, big announcements, or post-launch training to see if your message hit home.

You’ll gain insights into:

• Whether communication formats fit employee preferences (live demo, video, handouts)

• Which knowledge gaps still exist, despite everyone receiving the same info

• Whether employees feel prepared to self-solve minor issues (and reduce ticket volume!)

• How your IT communication style measures up to what employees really need

By asking the right questions, you ensure IT isn’t talking into the void.

Sample Questions

1. How clear was the recent IT announcement/training?

2. Did the training materials match your skill level?

3. How confident are you in applying what you learned?

4. What preferred formats (video, PDF, live demo) aid your learning?

5. What additional topics would you like the IT team to cover?

6. How easy is it to find and revisit past IT training materials?

When IT communication lands right, your whole organization gets smarter, and IT teams get a well-earned break from repeat questions.

IT Change Management Impact Survey

Why and When to Use This Type of Survey

System migrations, surprise software upgrades, or major policy shifts—even the smoothest transitions need honest feedback. Fire off an IT change management impact survey right after those big moves to gauge employee reaction.

This survey helps you:

• Measure disruption levels—is it a minor blip, or full-on chaos?

• Track adoption speed—are employees making the leap, or clinging to the old ways?

• Assess satisfaction with support channels, guidance, and fallback plans

• Collect ideas to tweak the next big rollout (because spoiler: there’s always a next one)

Treat this as the post-mortem that ensures each change leads to more cheers, fewer groans.

Sample Questions

1. How smooth was your transition to the new system/process?

2. Were you given adequate notice and guidance before the change?

3. Did the change positively or negatively affect your productivity?

4. Were fallback or support resources readily available?

5. What would you improve about future IT change rollouts?

6. Was your feedback collected and acted upon during the change process?

When your team sees you using their feedback to improve, they’ll tackle the next upgrade with far less fear—and maybe even a little excitement.

Best Practices: Dos and Don’ts for Crafting IT Department Survey Questions

A great IT employee survey isn’t just clever questions—it’s thoughtful design that respects your colleagues’ time (and sanity). Smart companies swear by these best practices to keep surveys effective and actionable.

Do:

• Keep questions concise and focused on one idea

• Use plain, jargon-free language everyone understands

• Balance quantitative scales (like 1–10) with open-ended prompts

• Promise and protect respondent anonymity to encourage candid answers

• Test your survey on a small group before the big rollout

Don’t:

• Overload the survey—10 questions max keeps things breezy

• Use leading or emotionally charged language (“Don’t you wish IT fixed things faster?” is a trap)

• Ignore what you learn; always act on feedback and communicate changes

• Mix up scale directions (e.g., sometimes 1 is best, sometimes 10 is best—pick one)

A few more effective IT survey design secrets:

• Aim for surveys that take five minutes or less to complete.

• Remind participants how their input leads to real change.

• Give people the option to skip questions (forced answers skew results).

By closing the loop—updating employees on what’s changed based on their feedback—you’ll make everyone feel like a true partner in your IT evolution.

Listening smart is how IT teams go from just “fixers” to true business enablers. IT service feedback, handled well, powers improvement, boosts morale, and keeps technology humming along. Choose your survey moments wisely, ask with purpose, and never forget to act on what you learn. Your next IT survey might just be the best tech upgrade of all.