IT Department Employee Feedback Survey
We value your feedback to help improve the IT department’s services and support. Your responses will help us understand your experiences, identify areas for improvement, and ensure we are meeting your technology needs. This survey should take about 5-10 minutes to complete.
How satisfied are you with the response time of the IT department when you submit a request?*
Consider the typical time it takes to receive an initial response after contacting IT.
Which IT services do you use regularly?*
Select all that apply to your day-to-day work.
How clear and helpful are the IT department’s communications (e.g., notifications, instructions, updates)?*
Think about clarity, relevance, and understanding of IT notifications and communications.
Describe a recent experience (positive or negative) with the IT support team.
Provide details about your interaction to help us understand what works well and where we can improve.
What challenges have you faced when using IT systems or services at work?*
Briefly mention any difficulties or obstacles you have encountered.
How well does the IT department resolve your issues on the first contact?*
Reflect on how often your problems are fully addressed without needing follow-up.
Which methods do you typically use to contact the IT department?
Choose all that apply.
How important are the following IT improvements to you?*
Network reliability :Not important-Very important:
What suggestions do you have for improving IT department services?*
Thank you for your feedback!
Thank you for taking a part in this survey.
