28 Provider Satisfaction Survey Questions for Better Feedback

Likert-Scale Comprehensive Satisfaction Survey

This Is Your Deep Dive Moment

When you really need to know everything, the provider satisfaction Likert questions survey is your go-to power tool.

This large, info-packed 20,25 item survey asks you to rate every nook and cranny of the provider experience, usually on a 1,5 scale that runs from “ugh, never” to “absolutely delightful,” which is basically the full emotional spectrum of a workday.

Here’s the thing, this isn’t your everyday snooze-fest.

It is the annual (or, if you are feeling brave, biannual) deep dive that can shape your entire strategy for the next year.

Use it after a major software change or a debt-collecting overhaul, when you need a broad, detailed map of what is working and what is not, instead of a shaky hunch. For example, following major organizational changes, you might also leverage change readiness survey questions to ensure your team is prepared for transitions.

Why & When to Use Likert-Scale Surveys

• Use these to inform the big-picture road-map, especially after splashy policy pivots or platform launches

• Collect chunky, granular feedback that helps you fix not just the squeaky wheel, but every wheel

• Settle debates internally about where you are excelling or dropping the ball

Plus, your providers expect real substance, not just “Did you like us?” fluff, so these surveys help you show off your commitment to quality while proving you actually read their answers.

Comprehensive Likert-Scale Sample Questions

1. Rate your overall satisfaction with our credentialing process.

2. Please evaluate the clarity of our reimbursement guidelines.

3. How satisfied are you with our provider communication methods?

4. Rate the timeliness of claims processing.

5. How effective are our support resources for resolving your queries?

A validated provider satisfaction survey in telehealth obstetrics using a 5-point Likert scale demonstrated strong reliability (Cronbach’s α > 0.7) and over 90% of providers rated services as “excellent” (pubmed.ncbi.nlm.nih.gov), which is the survey-world version of a standing ovation.

Net Promoter Score (NPS) Survey for Providers

Knowing If They’re Fans or Just Faking It

You already know NPS as the superstar metric that asks, “How likely are you to recommend us?”

Here’s the thing, in the provider world the question is more nuanced, more competitive, and acts as a loyalty litmus test that ranks you from “never again” to “raving superfan.”

The results are not just about feeling good.

They help you track loyalty every quarter and see how you stack up against peers, so your board reports will thank you (and so will your boss).

Why & When to Use Provider NPS Surveys

• Keep tabs on provider loyalty, especially when everyone is shopping for a better deal elsewhere

• Perfect for quarterly reporting, with one number that is easy to digest and brutally honest

• Allows easy benchmarking with both industry leaders and laggards

On top of that, nobody wants to be the low-NPS punchline at this year’s conference, so use these surveys to find your fans and fix your flops before the jokes start.

NPS Sample Questions

1. How likely are you to recommend our organization to other providers?

2. What is the primary reason for your score?

3. Which aspect of our service influenced your rating the most?

4. What’s one thing we could do to earn a higher score from you next time?

5. Which competitor do you consider as an alternative, if any?

Provider Effort Score (PES) Survey

How Easy Was It, Really?

The effort score in healthcare is all about friction.

You are measuring how easy it was for a provider to get things done, or whether it felt like swimming upstream in molasses.

After a portal transaction (like prior authorization or a form submittal), this survey helps you capture if the process felt breezy or just breezily annoying.

Here’s the thing, “easy does it” often means happy providers and loyal customers, which is a pretty great combo.

Why & When to Use the Effort Score

• Deploy right after any transaction that could get sticky, like forms, claims, or data updates

• Use results to uncover where you can reduce provider friction and outshine the competition

• Catch small frustrations before they turn into dramatic “never again” moments

Plus, research keeps showing that low effort sends satisfaction spiking through the roof, which is exactly where you want it. If you're planning to design follow-up surveys for these scenarios, you might want to check out some post mortem survey questions for added inspiration.

PES Sample Questions

1. How easy was it to obtain prior authorization using our online portal?

2. Did you encounter any obstacles while completing your task today?

3. How straightforward was the process for updating provider information?

4. To what extent did our system simplify your recent task?

5. How likely are you to complete similar tasks using our services in the future?

On top of that, a one standard deviation increase in provider effort nearly doubles the chance of correct care and reduces unnecessary treatment by about 8 % (pmc.ncbi.nlm.nih.gov).

Service Attribute Diagnostic Survey

Dissecting What’s Hot and What’s Not

When you want claims adjudication satisfaction insight with real clout, the service attribute diagnostic survey has your back.

It helps you break down the core satisfaction pillars: accuracy, speed, professionalism, and technology, so you can stop guessing what is dragging scores down and start pinpointing the exact culprit.

Providers appreciate when you care about the nitty-gritty, not just the overall vibes.

Here’s the thing, these focused questions let you lift the hood and tune up each major engine of your service operation, without needing a mechanic on standby.

Why & When to Use Attribute Surveys

• Discover exactly what is making or breaking provider experiences across specific service pillars

• Use semi-annual check-ins to find recurring themes and build detail-packed improvement plans

• Tailor interventions to the exact source of problems, so you can stop the wild guessing game

On top of that, you will look hyper-professional and precise by addressing specifics instead of speaking in vague generalities, which is always a crowd-pleaser.

Service Attribute Sample Questions

1. Rate the accuracy of our claims adjudication.

2. How timely are our payment remittances?

3. Evaluate the professionalism of our account managers.

4. How would you rate the usability of our provider technology tools?

5. To what extent do you trust our communication accuracy regarding claims status?

Open-Ended Qualitative Feedback Survey

Getting the Raw, Unfiltered Truth

Sometimes only stories and open comments will do.

No rating scales here; just open comment provider survey prompts that invite you to let your feelings, frustrations, and (hopefully) compliments flow, like a pressure valve for your daily reality.

These narrative insights go beyond numbers.

You get golden suggestions, unexpected pain-points, and powerful sentiment that beat a thousand checkboxes any day.

Why & When to Use Qualitative Surveys

• Deploy right after launching a new roadmap, pilot program, or platform shift

• Dig into provider pain-points and ideas you wouldn’t find in a yes/no survey

• Mine for trends and urgent issues by analyzing recurring words or emotions

Plus, the feedback you gather can inspire innovations and patchwork solutions your team never even considered, and sometimes the smallest comment sparks the biggest change.

Open-Ended Feedback Prompts

1. What is the single biggest improvement we could make to serve you better?

2. Please describe any obstacles you regularly face when working with us.

3. If you could change one thing about our current process, what would it be?

4. Tell us about a recent positive experience you had with our team.

5. Are there any services or features you wish we offered but currently do not?

Post-Implementation / Onboarding Satisfaction Survey

Did We Roll Out the Red Carpet (or Just Throw You in)?

Launching a new provider into your network or platform is a big moment. The provider onboarding satisfaction questions set goes straight to the heart of that first impression: Was onboarding smooth, or did you leave them clutching a user manual and muttering?

A seamless hello predicts a happy, engaged long-term provider. First impressions count, and you’ll want to know if your onboarding leaves them raving or regretting their choices.

Why & When to Use Onboarding Surveys

• Survey right after onboarding or at first login to catch sentiments before memory fades

• Predict long-term engagement and flag drop-off early by identifying common just-got-here frustrations

• Use results to train your team and refine onboarding materials, making each rollout smoother

Plus, you’ll find out if your “welcome to the family” message is actually being heard.

Post-Implementation/Onboarding Sample Questions

1. How clear were the onboarding instructions you received?

2. Did you feel supported during your first interactions with our platform or team?

3. How well did our onboarding process prepare you for your new role/network?

4. Were your questions answered promptly throughout onboarding?

5. What could we improve about our provider onboarding experience?

Demographic & Segmentation Survey Add-On

Context Is Everything

If you want real insight, you need to connect satisfaction results with who is actually answering your survey.

The provider segmentation survey add-on helps you ask about practice size, specialty, and location so you can unlock cross-tab wizardry that turns your data from “meh” to magical.

Here's the thing, not every group feels the same pain or joy.

Segmentation helps you spot satisfaction leaks that look different in rural solo practices compared to mega-hospital teams.

Why & When to Use Segmentation Add-Ons

• Attach these questions to any main survey so you can supercharge your insights without much extra effort

• Find segment-specific gripes, because what annoys one specialty might delight another, and you want to target your fixes instead of guessing

• Use data slices to sharpen management presentations or guide targeted improvement efforts

Plus, segmentation becomes your secret weapon for those “wow, you actually get me!” moments with every provider.

Demographic & Segmentation Sample Questions

1. What is your primary specialty?

2. How many providers practice at your location?

3. What is the primary region you serve?

4. Which type of healthcare setting do you operate in (e.g., clinic, hospital, solo practice)?

5. How many years has your organization been partnering with us?

Best Practices & Common Pitfalls (Dos & Don’ts)

Smart survey cadence and response-boosting moves can quietly turn you into a feedback hero.

Survey cadence and response rate boosters can make or break your efforts. Want high-fives and not eyerolls? Use these do’s and don’ts to help every survey land just right.

• DO cap surveys at less than 10 minutes unless it’s your annual deep dive

• DON’T overload your questions with insider jargon or acronyms nobody remembers

• DO personalize each invitation, maybe even referencing the provider’s specialty for extra touch

• DON’T ignore mobile optimization! Everyone’s checking email between appointments

• DO close the feedback loop within 30 days to keep trust high and prove you’re listening

• DON’T send surveys during peak workload hours or right before holidays

• DO cross-reference with segmentation info to uncover quality gaps in different cohorts

• DON’T forget to link provider feedback to actionable improvements, and broadcast your wins

You are not just collecting data, you are shaping real relationships.

If you want to supercharge your approach, check out guides on how to improve provider engagement, measure survey cadence, or use quality improvement tactics rooted in real data.

Here’s the thing: provider satisfaction surveys aren’t just a box to check, because they give you a human edge in a world of forms and faceless transactions.

Serve up short pulses or comprehensive deep-dives and show your providers you care about their journey, not just their output, and you will see how a happier provider network makes everything better for you, for them, and for the people they ultimately serve.