Likert-Scale Surveys: An Overview

A Likert-scale survey is a type of questionnaire that measures respondents' attitudes or opinions towards a specific topic by presenting them with a series of statements and asking them to indicate their level of agreement or disagreement on a scale. This scale typically ranges from "strongly disagree" to "strongly agree," with neutral or undecided options in between.

Types of Questions and Survey Goals

Likert-scale questions can be designed to address various goals, such as:

Unidimensional questions

Unidimensional questions measure a single attitude or opinion, such as agreement or disagreement with an attitude statement. They are generally phrased in a simple yes-or-no or agree-disagree format, allowing respondents to easily indicate their level of agreement with the statement presented. Some examples of unidimensional questions used in Likert-scale surveys include:

- Do you agree with the statement that public transportation is a reliable form of transportation?

- Are you in favor of increasing taxes to fund infrastructure improvements?

- Do you believe that city parks should be kept free and open to all?

Multidimensional questions:

Multidimensional questions are more complex than unidimensional questions and can measure a variety of attitudes, perceptions, or behaviors. These types of questions typically involve two or more independent variables and thereby can provide greater insight into the respondent's opinion. For example, multidimensional survey questions may ask respondents to rate their agreement with multiple statements related to a single topic.

Examples of multidimensional questions:

- On a scale from 1 to 5, how strongly do you agree or disagree with the following statements about public transportation?

- Please rate each of the following statements about healthcare reform on a scale from 1 to 5: Healthcare should be accessible for all; Quality healthcare should be provided regardless of wealth; Healthcare costs should be kept low.

Multidimensional questions offer respondents more opportunity to provide more complex and nuanced answers, allowing researchers to gain deeper insight into respondent opinion. Questions such as these can also help ensure that the survey is comprehensive enough to capture all relevant aspects of a topic.

Reverse-coded questions:

Reverse-coded questions are when the answer options are written in the opposite way they usually are to counter response bias. For example, instead of asking "Do you like ice cream?", a reverse-coded question would be "Do you not like ice cream?".

This helps to get more detailed answers from people. Another example is asking "How dissatisfied are you with public transportation?" instead of "How satisfied are you with public transportation?". This method can be used to get more nuanced responses and allow people to express their true feelings.

The type of question used should align with the survey's goals, whether it's to understand overall sentiment, identify specific areas of concern, or gauge the prevalence of certain opinions.


Try using HeySurvey to analyze likert scale surveys. It is 100% free with every feature included.

Analyzing Likert-Scale Data

To analyze data from Likert-scale surveys, several statistical tools can be employed:

1. Mean: The average score for a statement, which indicates the general level of agreement or disagreement.

2. Median: The middle score for a statement, which can be used to identify outliers in the data.

3. Mode: The most commonly selected answer, which can help to determine what the majority opinion is on a particular issue.

4. Standard deviation: A measure of dispersion, showing how much responses vary from the mean.

5. Skewness: Indicates whether the distribution of responses is symmetrical or leans towards one end of the scale.

6. Kurtosis: Measures the "tailedness" of the distribution, indicating whether responses are concentrated around the mean or spread out.

7. Correlation: A measure of the strength of the relationship between two variables, indicating how much one factor affects another.

8. Significance: Statistical significance is used to determine whether a result is likely or unlikely to occur by chance. It can be used to assess if a particular result is due to an underlying cause or simply random variation.

Reliability and Validity Testing

To ensure the accuracy and relevance of survey results, it's important to test for:

Reliability: The consistency of the survey, which can be assessed using measures such as Cronbach's alpha or test-retest reliability.

Validity: The extent to which the survey measures what it intends to measure, which can be evaluated through content validity, construct validity, and criterion-related validity.

Descriptive and Inferential Statistics

Descriptive statistics offer a comprehensive overview of the collected data, shedding light on aspects such as central tendencies, measures of dispersion, and the overall distribution of responses. In contrast, inferential statistics enable researchers to extrapolate conclusions about the broader population by examining patterns and trends within the sample data. To achieve this, various statistical tools, including t-tests, ANOVA, and chi-square tests, play a crucial role in comparing different groups, pinpointing relationships between variables, and ascertaining the statistical significance of observed differences or associations.

Addressing Survey Biases

Several biases can impact the accuracy of survey results, including:

  • Response bias: When respondents provide inaccurate or untruthful answers due to factors like question wording or survey design.
  • Non-response bias: When certain groups are underrepresented in the survey because they chose not to participate.
  • Social desirability bias: When respondents answer in a way they believe is socially acceptable or desirable, rather than providing their true opinions.

To mitigate these biases, consider using techniques like:

1. Carefully crafting question wording and survey design.

2. Ensuring a representative sample by employing stratified sampling or weighted adjustments.

3. Utilizing anonymous surveys to encourage honest responses.

Advanced Data Analysis Techniques

To further enhance the understanding of survey results, consider employing advanced statistical methods such as:

Regression analysis:

Examines the relationship between variables, allowing for predictions and identification of key drivers. It helps us find out what people really think about something, and why they answered in a certain way.

Factor analysis

Factor analysis helps us to better understand survey results by looking at how different variables are related. It can help us figure out what people think and why they gave certain answers. This is done by looking at the connection between different parts of the survey, which can give us more detailed information about what people think.

Structural equation modeling

A multivariate technique that combines factor analysis and regression analysis to model complex relationships between observed and latent variables.

In conclusion, analyzing and interpreting Likert-scale survey data requires a thorough understanding of the survey's goals, appropriate use of statistical tools, and awareness of potential biases. By employing advanced analysis techniques and ensuring reliability and validity, researchers can draw meaningful conclusions from survey data and make informed decisions based on their findings.