32 Tenant Satisfaction Survey Questions to Boost Resident Feedback

Maintenance Request Feedback Survey

Why & When to Use

The maintenance satisfaction survey is your go-to tool for quality control every time a repair is finished. Right after closing a work order, send a short and snappy feedback request. This makes it crystal clear that keeping things in working order—and residents happy—is your priority.

It’s all about measuring the professionalism and efficiency of your maintenance team. When a maintenance issue arises, tenants want fixes done fast and done right. By consistently collecting feedback at these moments, you’re not only benchmarking service standards but also catching patterns. Does it always take too long to fix the elevator? Is one technician the neighborhood favorite? You'll find out fast.

A work order feedback survey isn’t just for patting yourself on the back. It shines a light on asset issues that could become headaches and helps you streamline processes so tenants spend less time waiting. Plus, it reassures residents that you haven’t forgotten them after the wrench is put away.

5 Sample Questions

1. How quickly was your maintenance request addressed?
   
2. Was the technician courteous and respectful of your space?
   
3. Did the repair resolve the issue completely?
   
4. How satisfied are you with the communication about scheduling?
   
5. Any suggestions to improve our maintenance service?
   

Using these pulse surveys after every fix, you’ll keep your maintenance satisfaction survey results current and detailed. This sharpens your property’s repair game—preventing little problems from growing, and making your tenants feel truly heard.

Regularly conducting tenant satisfaction surveys, especially after maintenance work, helps property managers identify areas for improvement and enhance tenant retention. (softwareadvice.com)

Community Amenity Usage & Satisfaction Survey

Why & When to Use

Every few months, checking in with a resident common area feedback survey ensures you’re investing in the amenities your residents actually want. Pools, gyms, and lounge spaces can be a major selling point—or a major headache—depending on how they’re used and maintained. You want to learn who’s using what, what’s working, and what isn’t.

Prioritizing upgrades and repairs becomes way easier when you know which amenities light up your community. Surveying about these shared spaces helps you choose between, say, upgrading the outdated gym equipment or finally adding those much-requested dog-wash stations. And if there’s a hot new amenity trend, early feedback tells you if it’s worth the splash or just a passing fad.

Frequent apartment amenity surveys let you spot gaps driving residents to check out your competitors. It’s proactive, not reactive. After all, nobody moves out for no reason—sometimes it’s a missing barbecue or a gym that closes too early.

5 Sample Questions

1. Which amenities do you use at least once a week?
   
2. Rate the cleanliness of shared spaces.
   
3. Are operating hours convenient for your schedule?
   
4. Which new amenity would most enhance your living experience?
   
5. How likely are you to recommend our community because of its amenities?
   

A quarterly amenity feedback survey captures true usage patterns, highlights maintenance concerns, and uncovers wish-list items. Your investment decisions become smarter, helping you retain residents and stand out in the competitive market.

Lease Renewal Intent Survey

Why & When to Use

About three months before lease expiration, send a lease renewal survey to catch early signs of turnover. This isn’t just about playing defense against move-outs—it’s an opportunity to get proactive about tenant retention.

Early identification of at-risk residents lets you personalize retention offers, whether it’s a rent concession, an upgrade, or simply a heartfelt appeal. By tracking why tenants might leave—pricing, location, service, or something else—you can fine-tune your rent adjustment strategies and maintain healthy occupancy.

When tenants know you care about their reasons for staying or leaving, the power dynamic shifts. It opens the door to honest conversations and sometimes even provides a last-minute chance to save a valuable resident.

5 Sample Questions

1. How likely are you to renew your lease?
   
2. What factors most influence your decision (rent, location, service, etc.)?
   
3. Rate your overall living experience over the past year.
   
4. What improvements would encourage you to stay?
   
5. If you plan to leave, what is your primary reason?
   

This tenant retention survey isn’t just about tallying up likely renewals. It reveals improvement priorities and the true blockers to long-term resident loyalty.

Tenants who received less than 30 days' notice about a rent increase during lease renewal were 180% more likely to be dissatisfied with the process. (visiolending.com)

Property Management Communication Survey

Why & When to Use

With so many channels—emails, portals, apps, texts—it’s easy for communication with tenants to get muddled. A property manager communication survey gives you a direct look at how well your residents feel informed and supported mid-lease.

You’ll want to ensure office responsiveness is up to snuff, that digital tools actually help (instead of hinder), and that everyone feels like they’re in the loop. From maintenance updates to emergency alerts, clear messaging builds trust—and cuts down on panicked calls and mysterious rumors.

Checking in periodically, perhaps halfway through the lease term, means any communication snags can be resolved before frustration builds up. Are your automated texts actually getting read? Is your portal easy to use, or a total nightmare? This is the place to find out—and fix it.

5 Sample Questions

1. How satisfied are you with response times from the management office?
   
2. Which communication channel do you prefer (email, SMS, portal, phone)?
   
3. Are community updates clear and timely?
   
4. Have your concerns been resolved to your satisfaction?
   
5. What can we do to improve resident communication?
   

These tenant feedback on management questions make it easy to tweak your approach, streamline updates, and prove you’re committed to a transparent, tenant-first environment.

Move-Out Experience Survey

Why & When to Use

No one likes goodbyes, but a move-out survey can turn a departure into your biggest learning opportunity. Send this survey within one day of key return, targeting former tenant feedback to reveal both root causes of turnover and hidden wins.

Timing matters: immediate outreach shows you care, even when residents are leaving. It can salvage a sour experience into a positive review—or at least explain the real reason for their move. This honesty can be invaluable for teams eager to tweak the resident experience for those who remain.

A well-worded move-out questionnaire might even yield sparkling testimonials, clever suggestions, or at the least, reveal operational blind spots in your policies.

5 Sample Questions

1. What was the primary reason for moving out?
   
2. How satisfied were you with the move-out inspection process?
   
3. Was the security-deposit policy explained clearly?
   
4. How likely are you to rent from us again in the future?
   
5. What could we have done to keep you as a resident?
   

Harnessing this move-out survey data helps you refine your processes, prevent future exits for the same reason, and boosts your chances of winning positive online feedback—even after residents have moved on.

Overall Tenant Loyalty & Net Promoter Survey

Why & When to Use

The annual resident loyalty survey is your big-picture health check. This once-a-year pulse often features the famous Net Promoter Score (NPS) or a general satisfaction metric (CSAT). It isn’t just a box to tick—it’s your window into shifting retention trends and industry benchmarks.

Tracking tenant Net Promoter Score numbers helps you spot year-over-year changes in loyalty. This can make or break your strategic planning, alerting you to brewing issues or helping you celebrate when things are trending up. It’s also dotted line to your online reputation and a sneak peek at referral potential.

Use the results to shape your marketing, social proof, and operational priorities for the year ahead. Just one sweeping survey can provide material for testimonial campaigns, improvement roadmaps, and fantastic boardroom stats.

5 Sample Questions

1. On a scale of 0–10, how likely are you to recommend our community to friends?
   
2. What is the primary reason for your score?
   
3. How would you rate the value for rent paid?
   
4. How safe do you feel within the community?
   
5. What single improvement would most increase your satisfaction?
   

These resident loyalty survey questions tease out more than just numbers—each comment is a seed for your next advantage in the apartment marketplace.

Dos and Don’ts for Crafting Effective Tenant Surveys

Dos

Crafting a best practices for tenant surveys checklist helps you avoid common pitfalls and collect actionable feedback that’s actually useable.

• Keep surveys short—ideally ten questions or fewer—so tenants aren’t overwhelmed.
  
• Always offer some level of anonymity for candid responses.
  
• Follow up after the survey, letting residents see the improvements their feedback enabled.
  
• Use clear, mobile-friendly formatting with obvious, intuitive rating scales.
  

This approach shows you’re serious about hearing from tenants, not just ticking a box.

Don’ts

Avoid the most common mistakes that can sink your tenant satisfaction survey efforts before they start.

• Don’t ask double-barreled questions (keep each item simple and focused).
  
• Don’t send surveys at inconvenient times—skip late nights or holidays.
  
• Don’t overlook negative feedback; respond within 48 hours, every time.
  

By honoring these do’s and don’ts, you’ll maximize response rates and turn feedback into real resident relationships.

Conclusion & Action Plan

Lifecycle-targeted surveys unlock the secret to tenant happiness and loyalty. By making feedback a regular event—timed to move-ins, service calls, renewals, and goodbyes—you transform your property’s reputation and retention rates. Build a survey calendar, automate the routine, and plug insights into your property management software for results you can measure.

Want to jumpstart your feedback journey? Download our free tenant survey template or schedule a hands-on demo today. With the right questions, your next rave review and renewal could be just one survey away.