28 Stakeholder Satisfaction Survey Questions for Better Engagement
Explore 25+ effective stakeholder satisfaction survey questions across five survey types to boost engagement, feedback, and project success.
Stakeholder Satisfaction Survey Questions template
Stakeholder satisfaction surveys are the secret ingredient to project success, risk mitigation, and solid long-term relationships. These surveys pop up across many scenarios—think projects, strategy reviews, and service delivery—with the goal of improving stakeholder engagement and measuring stakeholder satisfaction. Ready to dive into the five proven survey types that will transform how you listen and respond to your stakeholders? Buckle up; your feedback game is about to get a major upgrade.
What Is a Stakeholder Satisfaction Survey?
A stakeholder satisfaction survey is a tailored questionnaire designed to capture the feelings, attitudes, and expectations of stakeholders—those who are affected by or have an interest in your project or organization. Unlike customers or employees, stakeholders can be partners, vendors, investors, regulators, or community members, making their feedback unique and multi-dimensional.
The core benefit of such a stakeholder feedback survey lies in creating proactive feedback loops that steer your efforts toward stakeholder needs while staying aligned with business goals. These surveys also aid in smart resource prioritization, ensuring that your team isn’t just busy but effective. When done right, these surveys anchor continuous improvement and serve as powerful stakeholder engagement metrics that keep everyone on the same page.
In essence, a well-crafted questionnaire doesn’t just collect data—it fuels strategic alignment and earns trust, paving the way for ongoing success.
Create your survey, it's 100% free
Creating your stakeholder satisfaction survey with HeySurvey is a breeze—even if you’re new to the platform. Here’s how to get your survey up and running in three simple steps:
Step 1: Create a New Survey
Start by logging into HeySurvey or jump right in without an account to test the waters. Click “Create New Survey” and either pick a template tailored for your stakeholder survey or start with a blank sheet if you want full control. Give your survey an internal name to keep things organized and easy to find later.
Step 2: Add Questions
Click the “Add Question” button to insert your survey questions. Choose the question type (e.g., scale, choice, text) that best fits your objectives—think NPS scale for engagement or multiple choice for strategic alignment. Write your questions clearly, mark the important ones as required, and mix in open-ended questions for richer feedback. Don’t forget to reorder or duplicate questions if needed to speed up your process.
Step 3: Publish Survey
Preview your survey to check how it looks on desktops and mobile. When you’re ready, hit “Publish” to generate a shareable link. To publish, you’ll need to create a free HeySurvey account, which also allows you to track responses in real time. Share the link with your stakeholders via email, social media, or embed it on your website.
Bonus Step 1: Apply Branding
Upload your logo and customize colors and fonts via the Designer Sidebar to match your company style. This builds trust and makes your survey feel more professional and familiar to your audience.
Bonus Step 2: Define Settings
Head to the Settings Panel to set start/end dates, limit the number of responses, or define a redirect URL after survey completion. You can also decide whether respondents can view live results, perfect for transparency with stakeholders.
Bonus Step 3: Skip into Branches
Want to tailor the survey path based on answers? Use branching options to direct respondents to specific questions that fit their previous responses. This prevents irrelevant questions and respects your stakeholder’s time.
Ready to get started? Just open the template below and watch your stakeholder satisfaction soar!
Strategic Alignment Stakeholder Survey
Why & When to Use This Survey
The strategic alignment stakeholder survey is your go-to tool during annual or bi-annual planning cycles. It ensures that your stakeholders’ goals sync seamlessly with your overarching organizational strategy. If your company is navigating a merger, pivot, or leadership shuffle, this survey keeps the party in harmony and the vision crystal clear.
Surveying at these pivotal moments means you won’t find yourself offbeat. Instead, your strategic plan will resonate with recipients, addressing their priorities and surfacing any hidden risks.
5 Sample Questions
- How well do our strategic objectives reflect your organization’s priorities?
- Which of our long-term goals do you feel needs greater emphasis?
- On a scale of 1–10, how confident are you that our roadmap supports mutual growth?
- What emerging risks should we address in our strategic plan?
- How effective is our current governance model in keeping you informed?
Project-Specific Stakeholder Satisfaction Survey
Why & When to Use This Survey
At key project milestones or once the dust settles on a post-implementation evaluation, the project-specific stakeholder satisfaction survey checks the pulse on scope, timeline, and deliverables. This survey is a magnifying glass for unmet expectations or lurking issues that could sabotage your project’s ROI if ignored.
The insight you gain helps pinpoint improvements, ensuring future projects avoid the same traps. Plus, it gives your stakeholders a voice when it counts the most.
5 Sample Questions
- How satisfied are you with the project’s progress against agreed milestones?
- Were your requirements accurately captured and implemented?
- How effective was issue-resolution communication during the project?
- What aspect of the project added the most value for you?
- What improvements would you recommend for future projects?
Relationship & Engagement (NPS-Style) Stakeholder Survey
Why & When to Use This Survey
Take a quarterly or semi-annual pulse check with this relationship & engagement stakeholder survey to measure the overall health of your partnerships and stakeholder loyalty. This is your radar for spotting trends and benchmarking engagement across different stakeholder groups.
It borrows from the famous Net Promoter Score (NPS) style, transforming vague “feelings” into actionable, numeric insights. This survey keeps your stakeholder bonds strong, not just surviving but thriving.
5 Sample Questions
- On a scale of 0–10, how likely are you to recommend partnering with us to peers?
- What is the primary reason for your score?
- How valued do you feel as a stakeholder in our decision-making process?
- How responsive are we to your concerns and suggestions?
- What one change would most improve our partnership?
Communication Effectiveness Stakeholder Survey
Why & When to Use This Survey
Whenever you drop a major announcement, issue a status update, or navigate crisis communication, the communication effectiveness stakeholder survey is your secret weapon. It identifies gaps in clarity, frequency, and channel preferences, ensuring your messages hit the right note with the right audience.
Understanding these preferences helps tailor communication strategies that feel less like spam and more like a thoughtful chat. It’s about making stakeholders feel heard, informed, and part of the loop.
5 Sample Questions
- How clear was the information provided in our last update?
- Which communication channels do you prefer for urgent issues?
- How often would you like to receive progress reports?
- Did you have sufficient opportunity to ask questions or provide feedback?
- What improvements would make our communication clearer or timelier?
Service & Support Stakeholder Survey
Why & When to Use This Survey
Wrap up service delivery, solution rollouts, or support ticket closures with a service & support stakeholder survey. This is the perfect moment to measure satisfaction with responsiveness, expertise, and follow-through. After all, stellar support can turn a one-time stakeholder into a lifelong ally.
The survey reveals how well your team hits the mark—or where things might be missing the target. It’s practical, strategic, and often appreciated.
5 Sample Questions
- How satisfied are you with the timeliness of our support?
- Did the solution provided fully resolve your issue?
- How knowledgeable did our support team appear?
- How courteous was our support staff during interactions?
- What can we do to improve future support experiences?
Dos and Don’ts of Crafting Stakeholder Satisfaction Survey Questions
Crafting the perfect stakeholder satisfaction survey questions involves a bit of magic and a lot of best practices. Here are the dos and don’ts to keep your surveys sharp and effective.
Dos:
- Keep questions concise to respect your stakeholders’ time.
- Align questions tightly with your survey objectives to avoid drifting.
- Use a mix of closed (easy to quantify) and open-ended (rich in insights) items.
- Segment your stakeholder groups for more relevant feedback.
- Pilot test surveys to catch confusing questions early.
Don’ts:
- Avoid leading language that nudges stakeholders to a particular answer.
- Steer clear of double-barreled questions that ask two things at once.
- Don’t overload the survey to prevent survey fatigue and low response rates.
- Never neglect anonymity if honesty is your goal.
- And don’t ignore follow-up actions; data without action is just noise.
Mastering these survey best practices and honing your question phrasing results in sharper stakeholder insights, making your feedback efforts worth every click.
In a nutshell, each survey type tackles something unique in the stakeholder ecosystem. Choosing, customizing, and blending these surveys will help you build a 360-degree feedback powerhouse. Ready to kick things up a notch? Download our handy template or explore related resources to get started. Your stakeholders (and your bottom line) will thank you.
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