25 Essential Facilities Survey Questions for Workplace Feedback
Discover 35 essential facilities survey questions with sample sets to gather actionable building & workplace feedback for improved satisfaction.
Facilities Survey Questions: The Ultimate Guide to Gathering Actionable Building & Workplace Feedback
Facilities surveys are the secret sauce to a harmonious and efficient workspace. They help organizations understand occupant comfort, streamline operations, ensure compliance, and maximize space-planning investments. Whether you're in a corporate office, school, hospital, retail space, or public venue, deploying these surveys at the right times—like post-move, after renovations, quarterly pulse checks, or following incidents—can make all the difference.
Workplace Facilities Satisfaction Survey
Why & When to Use
Understanding how employees feel about their daily environment is crucial. A workplace facility feedback survey helps gauge overall sentiment regarding comfort, temperature, lighting, and furniture. It's ideal after a site relocation, remodel, or routinely (bi-annual/annual) to track trends.
Sample Questions
- How satisfied are you with the overall comfort of your workspace?
- Which facility feature (lighting, HVAC, noise control, furniture) most affects your productivity?
- Rate the ease of reporting facility-related issues to management.
- How would you describe the condition of shared work areas (break rooms, lounges, etc.)?
- What one improvement would most enhance your daily experience in this building?
Using Likert scales for benchmarking can provide valuable insights.
Research indicates that 38% of the variation in office employees' satisfaction with productivity support can be explained by their satisfaction with facilities, particularly aspects like opportunities to concentrate, privacy, and workplace comfort. (emerald.com)
Create your survey, it's 100% free
How to Create Your Facilities Survey with HeySurvey in 3 Easy Steps
Creating your facilities survey questions with HeySurvey is as easy as brewing your morning coffee. Here’s your quick-start guide to launch a survey that captures insightful building and workplace feedback, even if you’re totally new to this:
Step 1: Create a New Survey
- Head to HeySurvey and start a new survey either from scratch or by selecting a relevant pre-built template. (Hint: Starting with a template can save you time on those classic workplace facility feedback questions!)
- Give your survey a clear internal name so you can find it easily later.
Step 2: Add Your Questions
- Click Add Question to input the workplace facilities satisfaction survey or any other survey questions you want.
- Choose from multiple types: scale (great for Likert scales), multiple-choice, text, and more. This flexibility lets you turn your maintenance and repairs feedback or health & safety compliance queries into engaging questions.
- Don’t forget to mark must-know questions as required, so no one skips the important stuff.
Step 3: Publish Your Survey
- Click Preview to test how your survey looks on different devices—mobile-friendly is a must!
- When ready, hit Publish. You can now share your survey via a simple link or embed it on internal websites. Keep in mind you need an account before publishing and tracking responses.
Bonus Steps to Make Your Survey Shine
- Apply Branding: Add your company logo and customize colors and fonts in the Designer Sidebar. This keeps the survey looking professional and on-brand.
- Define Settings: Set survey start/end dates, limit responses, or create redirect URLs to keep the feedback process smooth and controlled.
- Skip Into Branches: Use advanced branching logic so respondents see only relevant questions based on their previous answers. This tailoring increases responses and gathers more precise data.
Ready to get started? Click the button below to open a perfectly crafted facilities survey template and start customizing!
For more, check our detailed guides on office comfort questionnaire and facility safety survey questions.
You can also find expert tips on building surveys on Smartsheet’s guide to workplace surveys or SurveyMonkey’s advice on facility satisfaction surveys for even more inspiration.
Maintenance & Repairs Feedback Survey
Why & When to Use
Measuring the speed, quality, and communication of maintenance services is essential. Deploy this survey right after work orders close or quarterly to uncover recurring pain points.
Sample Questions
- Was your recent maintenance request resolved within the expected timeframe?
- How would you rate the professionalism of the maintenance staff?
- Did you receive clear updates throughout the repair process?
- How effective was the repair in preventing repeat issues?
- How can our maintenance team improve future service calls?
Tagging results by location/equipment can help prioritize capital planning.
Clear and concise survey questions enhance response rates and data accuracy. (givainc.com)
Health & Safety Compliance Survey
Why & When to Use
Ensuring adherence to OSHA, fire safety, and pandemic-related protocols from an occupant perspective is vital. Launch this survey after safety drills, policy updates, or incident investigations.
Sample Questions
- Do you feel emergency exits and evacuation routes are clearly marked and unobstructed?
- How confident are you in the availability of first-aid or safety equipment?
- Have you observed any trip or slip hazards in common areas recently?
- How well does the facility communicate health & safety procedures?
- What additional measures would improve your sense of safety at work?
These questions can help assess the effectiveness of safety protocols and identify areas for improvement.
Accessibility & Inclusivity Facilities Survey
Why & When to Use
Identifying barriers for employees, visitors, and students with disabilities or diverse needs is crucial. Conduct this survey during ADA compliance reviews, before renovations, or annually for ESG reporting.
Sample Questions
- Are entrances, hallways, and elevators fully accessible to individuals with mobility challenges?
- How adequate are braille signs, tactile indicators, or audible alerts within the facility?
- Do restroom facilities meet accessibility requirements and user expectations?
- How inclusive is the seating design in meeting rooms, cafeterias, and lecture halls?
- What improvements would make the facility more welcoming to everyone?
Anonymizing data can encourage candid feedback.
Ensuring surveys are designed with clear language, accessible formats, and compatibility with assistive technologies significantly improves participation among individuals with disabilities. (lrs.org)
Cleaning & Hygiene Standards Survey
Why & When to Use
Tracking cleanliness perceptions is crucial for infection control and occupant satisfaction. Deploy this survey weekly/monthly or after switching cleaning vendors.
Sample Questions
- How would you rate the cleanliness of restrooms during peak hours?
- Are hand-sanitizing stations adequately stocked throughout the day?
- How satisfied are you with trash removal and recycling practices?
- Have you noticed any odors or unsanitary conditions in shared spaces?
- What time of day do you prefer cleaning crews to operate?
These questions can help identify areas for improvement in cleaning protocols.
Space Utilization & Planning Survey
Why & When to Use
Collecting qualitative insights complements sensor data for right-sizing offices, classrooms, or retail floors. Use this survey before lease renewals, remodeling, or implementing hybrid-work plans.
Sample Questions
- How often do you struggle to find an available meeting room when needed?
- Which areas feel underused or overcrowded during your typical workday?
- How suitable are current desk setups for collaborative vs. focused work?
- Would you prefer more flexible/hot-desking options?
- What amenities (phone booths, quiet zones, standing desks) would improve your productivity?
Pairing survey results with badge or IoT data can provide holistic insights.
Event & Meeting Facilities Feedback Survey
Why & When to Use
Evaluating AV equipment, seating, acoustics, and support staff for conferences and town halls is essential. Send this survey immediately after events to capture fresh impressions.
Sample Questions
- How satisfied were you with the audiovisual quality during the event?
- Was the room temperature comfortable throughout the session?
- Did the seating arrangement facilitate clear sightlines to presenters?
- How responsive was on-site technical support?
- What could we improve for future events held in this facility?
An NPS-style question can benchmark event spaces across campuses.
Facilities Survey Best Practices: Dos & Don’ts
Dos:
- Align surveys with clear objectives: Know what you want to achieve.
- Keep them short: People appreciate brevity.
- Mix quantitative & open-ended questions: Get both numbers and stories.
- Schedule at logical touchpoints: Timing is everything.
- Close the feedback loop with visible action: Show you care.
Don’ts:
- Ask leading questions: Let them speak freely.
- Overlook anonymous response options: Privacy matters.
- Ignore mobile-first design: Everyone's on their phones.
- Distribute without testing: Test before you send.
- Delay acting on critical safety issues: Safety first, always.
Implementing these best practices can enhance the effectiveness of your facilities surveys.
In conclusion, facilities surveys are a powerful tool for enhancing workplace environments. By asking the right questions at the right times, organizations can gather actionable feedback to improve occupant satisfaction, operational efficiency, and overall building performance. Remember to keep surveys concise, clear, and focused on specific objectives to maximize their impact.
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