28 Cleaning Survey Questions to Improve Customer Feedback

Office / Commercial Cleaning Service Feedback Survey

Why & When to Use

You know a spotless office is about more than shiny floors; it is about a safe, productive space that people actually like working in.

• Roll out your office cleanliness feedback form quarterly or after a contract milestone.

• This timing fits neatly with compliance checks and keeps you ahead of OSHA headaches.

• Plus, showing you care about workspace hygiene can bump those renewal rates.

Office cleaning service feedback questionnaires are your secret to silent satisfaction, or even better, loud applause from happy tenants and teams. If you want ideas for effective question wording, check out user feedback survey questions for inspiration.

5 Sample Questions

1. Rate overall office cleanliness (desks, floors, common areas) this week.

2. Have you noticed any recurring issues we should address?

3. How satisfied are you with restroom and high-touch surface sanitation?

4. Did our crew disrupt workflow or meetings?

5. What improvements would make our service indispensable to your team?

Use these cleaning survey questions to turn everyday impressions into clear, targeted improvement ideas.

What Do Employees Really Want?

Office workers notice more than you think, even when they pretend they do not.

• They want to see full soap dispensers, clean break rooms, and NO crumbs in keyboards.

• They will speak up about minor annoyances when you ask.

• Make feedback anonymous for candor, or let managers collect responses.

Gathering cleaning service client feedback boosts trust and sharpens your team’s attention to detail so you can fix issues before they become hallway gossip.

Well‑crafted, concise survey questions significantly boost clarity and response accuracy in cleaning service feedback collection, and that clarity can boost satisfaction by up to 30% source

Hotel Guest Room & Bathroom Cleanliness Satisfaction Survey

Why & When to Use

Picture this: you just checked out, and the smell of fresh linen is still in your memory.

• Now’s the perfect time for a hotel guest satisfaction survey template to land in your inbox.
  
• You’re usually most honest right after checkout.
  
• Requesting feedback right then means the hotel knows what went right (or wrong) before any negative reviews pop up anywhere public.
  

Reputation management on travel sites starts with your own ultra-clear survey.

5 Sample Questions

1. How clean was your guest room upon arrival?

2. Were bathroom amenities fully stocked and sanitary?

3. Did housekeeping meet your daily service expectations?

4. Were public areas (lobby, elevators) consistently clean?

5. What one change would most improve cleanliness during future stays?

Capture the Details That Matter

Here’s the thing: you notice every little detail, and that’s actually helpful.

• Use specifics in your feedback and in the survey questions, so you can talk about grout, sheets, and mini-fridge freshness.
  
• Keep the survey short for higher response rates.
  
• On top of that, respond quickly if you’re a hotel so you can turn that feedback into a glowing review instead of a bad story on a booking site.
  

A hotel guest satisfaction survey template helps you wow travelers and outshine the competition with every booking.

Airbnb Turnover Cleaning Quiz for Hosts

Why & When to Use

If you are aiming for Superhost or bust, then Airbnb feedback is your golden ticket.

• Run a micro-survey after every stay, so it stays quick, painless, and to the point.
  
• This helps you maintain Superhost status and spot patterns before they turn into problems.
  
• You can use responses as cleaning checklists and five-star review material.

Hosts love the Airbnb cleaning quiz because it separates “so-so” from “spectacular” faster than you can say “late checkout.”

5 Sample Questions

1. Did the property look exactly like the listing photos in terms of cleanliness?

2. How satisfied were you with linen freshness and towel quality?

3. Were trash cans emptied and consumables restocked?

4. Did you detect any odors on arrival?

5. Would an earlier check-in cleaning improve your experience?

Keep Superhost Status with Smart Surveys

Here is the thing, your guests notice every single hair and every lone crumb.

• They adore streamlined, mobile-friendly forms, with no logins and no extra fuss.
  
• You can instantly learn what makes guests rave or rant, then adjust before the next arrival.
  
• Use responses to delight the next traveler and dodge annoying cleaning complaints.

With cleaning service client feedback, you can create a magical first impression for every guest, every time. If you're looking for more inspiration on getting useful guest insight, check out these user feedback survey questions.

A New Zealand survey of 412 guests found bathroom and toilet cleanliness fell short of expectations, with women rating cleanliness importance significantly higher than men. [ScienceDirect]

Cleaning Service Pre-Sales Client Questionnaire

Why & When to Use

You can turn prospects into happy customers with a sharp, simple presales questionnaire that does the heavy lifting for you.

• Start by exploring the questions to ask a potential cleaning client when you first scope the project.
  
• Get a handle on everything: square footage, frequency, specialty needs, and more.
  
• This makes proposals ultra-accurate and closes deals before competitors even call back.
  

A great cleaning service client feedback form works before you even start, and it quietly becomes your secret sales weapon while you sip your coffee.

5 Sample Questions

1. What square footage and number of rooms require cleaning?

2. Which cleaning frequency fits your budget and expectations?

3. Are there specialty surfaces (marble, hardwood) needing specific products?

4. Do you have pet, allergy, or eco-friendly requirements?

5. What KPIs will you use to judge success?

Nail the Details, Seal the Deal

Your clients are impressed when you get specific instead of guessing.

• Target specialty requests: marble, leather, or delicate wood surfaces.
  
• Nail down how often they want cleaning and what matters most.
  
• Competitive quotes = more wins.
  

Here's the thing, when you ask the right pre-sales questions to a cleaning client, you get more signed contracts and far fewer awkward “we thought that was included” conversations.

Post-Deep Clean or Move-Out Follow-Up Survey

Why & When to Use

After a deep clean or marathon move-out, you want feedback fast so everything still feels fresh in your client’s mind.

• Send the survey within 12 hours of finishing.
  
• If they are happy, ask for a testimonial right away.
  
• If they are not happy, fix it before the landlord or real estate broker comes to inspect.
  

Quick post-clean feedback helps you lock in trust and fine-tune your next big clean like a pro.

5 Sample Questions

1. Did our deep-cleaning meet landlord or real-estate standards?

2. Which high-traffic zones still need extra attention?

3. How satisfied were you with carpet, grout, and appliance cleaning?

4. Was the service duration acceptable for the scope of work?

5. Would you hire us again for future move-outs?

Simple, targeted questions give you clear answers without turning the survey into homework.

Catch Missed Spots Before They Become Headaches

Move-outs are stressful, but your cleaning service does not have to be.

• Follow-ups help you catch missed corners or overlooked details.
  
• Clients love feeling heard, especially when they have a deposit on the line.
  
• Fast surveys give you instant testimonials for your cleaning website.
  

Post-cleaning service client feedback powers your before-and-after gallery and fills up your five-star bragging rights.

Homemade Soap & Eco-Friendly Cleaning Product Survey

Why & When to Use

If you are launching your own homemade soap, nothing beats hearing what real people actually think.

• Use a homemade soap survey form right after your first product trials.
  
• Honest answers help you tweak scent, packaging, and pricing.
  
• You’ll quickly see whether repeat purchases are likely.
  

On top of that, you can use cleaning surveys to help your small brand jump from “kitchen experiment” to local shelf star.

5 Sample Questions

Ask clear, focused questions so people can answer fast and honestly.

1. How effective was the soap at cutting grease and residue?

2. Rate the scent strength and natural fragrance appeal.

3. Did the product leave any skin irritation?

4. How likely are you to repurchase compared to commercial alternatives?

5. Which packaging format (bar, liquid, refill pouch) do you prefer?

From Soap Suds to Superstar Feedback

Your homemade cleaning products stay popular when they meet real needs and actually solve everyday messes.

• Learn what’s a hit and what fizzles via smart surveys.
  
• Consumers love giving input on scent, feel, and packaging.
  
• Quick feedback lets small brands course-correct and delight.
  

Here’s the thing, a great homemade soap survey form can bubble up sweet insights and real business growth, without you slipping on guesswork.

Public Restroom / Bathroom Cleanliness Audit

Why & When to Use

You know everyone judges a public restroom, but almost no one wants to say anything out loud.

Smart, bite-sized audit forms make it easy for people to share what they really think, fast.

• Perfect for malls, airports, and stadiums.

• Use a fast mobile checklist for team members or the public.

• Keep standards high where it matters most and help stop complaints from going viral.

A snappy bathroom cleanliness survey takes less than a minute and helps you spot sticky situations before they turn into horror stories.

5 Sample Questions

Use clear, simple questions so people can answer without overthinking.

1. Are soap dispensers full and functional?

2. Is toilet paper available in every stall?

3. How would you rate floor dryness and slip hazard levels?

4. Are trash bins less than 75% full?

5. Is there any malodor present?

Quick Checks Make a Big Difference

Here’s the thing: you can turn ordinary restroom feedback into rapid action that actually changes what people experience.

Quick restroom checks create a tight feedback loop that makes your facilities feel cared for instead of forgotten.

• Speedy surveys help you catch issues before Yelp does.

• Maintenance teams love the specifics, since there is no guessing game about what needs fixing.

• Everyone enjoys a cleaner, safer restroom and you get the quiet win of fewer complaints.

On top of that, it only takes one bathroom cleanliness survey to make your facility the talk of the town for all the right reasons.

Dos and Don’ts for Crafting High-Converting Cleaning Survey Questions

You can turn basic survey questions into a secret weapon for your cleaning business. Some questions bore people or confuse them, so you want the kind that pull in golden responses and real insight.

Here’s a quick cheat sheet to make your cleaning service feedback form so appealing that people actually want to click it.

Do:

• Keep every survey under 10 questions, because more questions usually means fewer finished surveys.

• Mix up rating scales, yes or no questions, and open-ended prompts so you get richer insights instead of flat, one-word answers.

• Personalize every subject line, such as “2-Minute Cleaning Service Feedback,” so it feels quick and tailored to each person.

Don’t:

• Avoid double-barreled questions and never ask “Was the kitchen and bathroom clean?” in one shot, so break it into two simple questions instead.

• Don’t delay, because memory fades fast, so send your survey within 24 hours while the cleaning is still fresh in your client’s mind.

• Skip vague language and use clear, action-packed questions like “Rate restroom floor cleanliness” so you know exactly what to improve.

Plus:

• Don’t forget mobile optimization, since over 60% of people use their phones for surveys and you want tapping to be easier than wiping a counter.

• A/B test those subject lines and try incentives for a bigger response, so you learn what really convinces people to click and complete.

With these cleaning survey question best practices, you grab attention, keep insights rolling in, and make every response more valuable.

Your cleaning service lives and dies by feedback that is happy, honest, and usable, and the right questions turn opinions into clear action steps. On top of that, smart cleaning survey questions bring you more repeat clients, more positive online reviews, and a team that keeps getting better, so next time you send that cleaning service client feedback form, you will know it is your first step to standing out in a sparkling crowd.