35 Cleaning Survey Questions: Templates, Timing & Tips

Residential Cleaning Satisfaction Survey

Why & When to Use

Residential cleaning surveys zoom in on homes, Airbnb turnovers, or move-in/move-out jobs. These surveys ideally run immediately after service or monthly for recurring customers. The benefit here is crystal clear—tracking cleaner performance, identifying upsell opportunities (hello, special fridge cleaning!), and nipping customer dissatisfaction in the bud to reduce churn. No one wants a messy farewell or a stained relationship, right?

Such surveys are also handy for tuning into client preferences and rapidly addressing potential pain points before they snowball into complaints. The more you know, the better the scrub!

Five Sample Questions

1. On a scale of 1–5, how satisfied are you with the overall cleanliness of your home after today’s visit?
   
2. Which room required a re-clean or touch-up?
   
3. How well did our team respect your personal belongings and privacy?
   
4. Was the appointment time convenient and punctual?
   
5. What additional services (e.g., oven, fridge, carpet) would you like during future visits?

Commercial Janitorial Service Quality Audit

Why & When to Use

In the world of offices, retail stores, and industrial sites, a commercial janitorial survey is a must-have to keep track of contract compliance, safety issues, and hygiene standards. Facility managers usually fill these out weekly or monthly to keep the cleaning crew accountable and ensure employee wellness is not compromised.

This type of survey helps firms spot supply shortages early and monitor practices like waste segregation. It also opens channels for continuous service improvement, making the janitorial team indispensable—because, let's face it, no one wants a workplace that feels like a jungle gym for germs.

Five Sample Questions

1. How consistently are high-touch areas (door handles, light switches) disinfected?
   
2. Rate the visibility of cleaning staff during business hours.
   
3. Have you noticed any supply shortages (soap, paper towels, sanitizer) this week?
   
4. Did the cleaning crew follow proper waste-segregation protocols?
   
5. What single improvement would make our janitorial service indispensable to your facility?

Hotel Housekeeping Guest Feedback Survey

Why & When to Use

For hotels, guest satisfaction is king. A housekeeping survey—sent via SMS or an in-room tablet—usually goes out after check-in or mid-stay to snag real-time impressions. This method is gold for catching small issues before negative online reviews dance their way into the spotlight.

Hotels want to ensure every room feels like a luxury bubble of cleanliness and comfort. Timely feedback here boosts guest loyalty and improves the odds they book their next stay with you.

Five Sample Questions

1. Was your room spotless upon arrival?
   
2. How quickly did housekeeping respond to special requests?
   
3. Rate the freshness of linens and towels.
   
4. Did you experience any odors or allergens in the room?
   
5. What could make your next stay even more comfortable?

Post-Construction Cleaning Client Survey

Why & When to Use

After construction dust settles, a post-construction cleaning survey is critical. Typically sent within 24 hours after project hand-over, this survey informs builders or homeowners about punch-list completion and debris clearance. It validates whether the job is truly move-in ready and whether every speck of dust packed its bags.

This type of survey protects service providers from disputes and highlights areas for improvement—because nobody wants to return to a new build and feel like they survived a sandstorm.

Five Sample Questions

1. Were all construction dust and residues completely removed?
   
2. Did our crew protect newly installed surfaces from scratches or chemical damage?
   
3. How satisfied are you with the removal of labels, tape and adhesive?
   
4. Was the site left ready for immediate occupancy?
   
5. Would you recommend our post-construction cleaning to other contractors?

Healthcare Facility Cleaning Compliance Survey

Why & When to Use

Hospitals, clinics, and dental offices live by stringent infection-control standards. A healthcare cleaning compliance survey aligns with daily or weekly checks to meet CDC and WHO guidelines. Such surveys ensure the highest possible levels of sanitation, protecting not just patients but healthcare workers too.

Quality checks include timely isolation room cleanings and correct usage of color-coded cloths—a nerdy but necessary detail that keeps cross-contamination at bay. These surveys are lifesavers in the truest sense.

Five Sample Questions

1. Were isolation rooms cleaned according to protocol within the required turnaround time?
   
2. Rate the availability of hand-sanitizer stations after cleaning.
   
3. Did staff use color-coded microfiber cloths to prevent cross-contamination?
   
4. Have you observed any lapses in biohazard waste disposal?
   
5. How confident are you in the disinfection of high-risk equipment (e.g., bed rails, IV stands)?

School & Campus Custodial Feedback Survey

Why & When to Use

Schools and campuses thrive on cleanliness to create safe and focused learning environments. Custodial surveys are targeted at teachers, students, and administrative staff, scheduled at semester mid-point and end to check in on restrooms, classrooms, and common areas.

Capturing real-time concerns about litter, air quality, and dust levels helps avoid distractions and promotes health on campus, making it a cleaner, safer place to learn and grow.

Five Sample Questions

1. Are classrooms cleaned thoroughly before the first period each day?
   
2. How satisfied are you with restroom cleanliness during peak hours?
   
3. Have you noticed litter or overflowing bins in common areas?
   
4. Rate the air quality and dust levels in your classroom.
   
5. What cleaning improvements would help you feel safer on campus?

Dos & Don’ts: Best Practices for High-Impact Cleaning Surveys

Here’s your cleaning survey survival kit for maximum impact:

• DO keep surveys under 10 questions to boost completion rates—brevity wins every time.
  
• DO use plain language, avoid technical jargon, and keep questions clear and simple.
  
• DO offer anonymity so respondents can be as honest as your granny about couch stains.
  
• DON’T send surveys at inconvenient times—late-night texts for residential clients? Big no-no.
  
• DON’T ignore open-ended feedback; those juicy comments are gold mines of insight.
  
• DO A/B test subject lines and incentives like loyalty points or discount codes to boost engagement.
  
• DON’T ask leading or double-barreled questions—keep your questions as neutral as Switzerland.

Follow these tips and watch your surveys turn into a treasure trove of cleaning service wisdom.

Cleaning surveys are your secret weapon for sparkling service upgrades. Each industry has its unique cleaning pulse, and knowing when, how, and what to ask makes all the difference. With targeted questions and smart delivery, you'll get honest, actionable insights—and happy clients who keep coming back. So grab these survey templates and best practices, and start polishing your cleaning feedback strategy today!