40+ Accessibility Survey Questions for Inclusive Feedback Guide

Physical Workplace Accessibility Survey

Why & When to Use

Physical workplace accessibility surveys help identify architectural and procedural barriers in offices, factories, or retail spaces. They are particularly useful before office moves, renovation projects, or health-and-safety audits. By gathering inclusive feedback, organizations can enhance accessibility compliance and create a more inclusive environment for all employees and visitors.

5 Sample Questions

1. Are entrance ramps and doorways wide enough for your mobility device?
2. How accessible are restrooms and break rooms for you?
3. Do you find emergency alarms both audible and visible?
4. Rate the clarity of our signage for accessible routes (1–5).
5. What additional accommodations would enhance your daily workflow?

Conducting physical workplace accessibility surveys is crucial for identifying and mitigating barriers, thereby enhancing inclusivity and compliance. Source

Product Accessibility Feedback Survey

Why & When to Use

Product accessibility feedback surveys assess physical or digital products (hardware, appliances, wearables) for usability by people with disabilities. They are ideal during beta testing, after release, or when adding new features. By gathering inclusive feedback, organizations can identify and address accessibility issues that might not be evident through other means, ensuring a more inclusive product experience.

5 Sample Questions

1. Were the tactile controls/buttons easy to locate and operate?
2. Did the packaging include Braille or large-print instructions?
3. How intuitive was voice-control setup?
4. Describe any sensory feedback (vibration, sound) that improved or hindered use.
5. Would you recommend this product to others with similar accessibility needs?

Event & Venue Accessibility Survey

Why & When to Use

Event and venue accessibility surveys measure inclusivity of conferences, concerts, sports arenas, and museums. They should be issued pre-event to plan accommodations and post-event to gauge satisfaction. By gathering inclusive feedback, organizations can identify and address accessibility barriers, ensuring a more inclusive experience for all attendees.

5 Sample Questions

1. How easy was it to request sign-language interpretation during registration?
2. Rate the visibility of captioning screens at the event (1–5).
3. Were seating areas with clear sightlines available for wheelchair users?
4. Did staff provide adequate assistance when asked?
5. What accessibility improvement should be prioritized for our next event?

A study on Expo 2020 Dubai revealed that while significant efforts were made to enhance accessibility, challenges remained in fully meeting the diverse needs of attendees with disabilities. (link.springer.com)

Transportation & Commuting Accessibility Survey

Why & When to Use

Transportation and commuting accessibility surveys evaluate buses, trains, ride-share services, parking, and building shuttles. They are particularly useful after route changes, fleet upgrades, or schedule revisions. By gathering inclusive feedback, organizations can identify and address accessibility issues, ensuring a more inclusive commuting experience for all passengers.

5 Sample Questions

1. How reliably do ramps or lifts function on your route?
2. Are auditory and visual stop announcements clear and synchronized?
3. Rate driver sensitivity to passengers with mobility devices (1–5).
4. How accessible are ticket-purchasing machines or mobile apps?
5. What factors prevent you from using our service more often?

Educational Institution Accessibility Survey

Why & When to Use

Educational institution accessibility surveys collect feedback from students, faculty, and parents on campus buildings, learning platforms, and curricula. They are ideal at semester’s end, after learning management system (LMS) updates, or during accreditation reviews. By gathering inclusive feedback, institutions can identify and address accessibility barriers, ensuring a more inclusive educational experience for all stakeholders.

5 Sample Questions

1. Did you receive course materials in your preferred accessible format?
2. How accommodating were classroom layouts for your mobility needs?
3. Evaluate the responsiveness of disability-services staff (1–5).
4. Were online lectures captioned accurately and promptly?
5. What additional resources would support your academic success?

Healthcare Facility Accessibility Survey

Why & When to Use

Healthcare facility accessibility surveys assess hospitals, clinics, and telehealth portals for inclusive patient experiences. They should be conducted after facility upgrades or the introduction of new patient-intake technologies. By gathering inclusive feedback, healthcare providers can identify and address accessibility issues, ensuring a more inclusive experience for all patients.

5 Sample Questions

1. How accessible were appointment-scheduling options (phone, online, in-person)?
2. Were examination tables and diagnostic equipment adaptable for your needs?
3. Did staff communicate medical information in a format you understand?
4. Rate the clarity of way-finding signage inside the facility (1–5).
5. What improvements would make future visits easier?

Dos and Don’ts for Crafting Effective Accessibility Surveys

• Do use plain language; don’t rely on jargon.
• Do offer multiple response formats (text, voice, large print, Braille); don’t make every question mandatory.
• Do include open-ended questions for nuanced feedback; don’t embed inaccessible CAPTCHA.
• Do test survey accessibility with screen readers and keyboard-only navigation; don’t let responses vanish into a black hole.
• Do communicate how feedback will drive change; don’t let responses vanish into a black hole.

Conclusion – Turning Feedback into Action

Incorporating inclusive feedback through well-crafted accessibility surveys is crucial for identifying and addressing barriers that analytics and compliance audits might miss. By deploying surveys at strategic times—such as during the design stage, post-launch, after policy changes, or during annual audits—organizations can enhance accessibility compliance and create more inclusive experiences for all users. Remember, the key to success lies in listening to your users and acting on their feedback.