HeySurvey survey

💻 IT Help Desk Support Survey

How recently did you contact the IT help desk?*

Think about your most recent support request.

Today
Within the past week
Within the past month
1–3 months ago
More than 3 months ago

How satisfied were you with the overall help you received?*

Please rate your most recent IT help desk experience.

1

2

3

4

5

Not satisfied at all to Very satisfied

What issue did you contact the help desk about?*

Choose the option that best matches your main reason for reaching out.

Password or account access
Hardware issue
Software or application problem
Network, Wi-Fi, or VPN issue
Email or communication tool issue
New equipment or setup request
Other

How easy was it to get support when you needed it?*

Consider how simple it was to submit a ticket, call, chat, or find help.

1

2

3

4

5

Very difficult to Very easy

Which support channels have you used?

Select all that apply.

Phone
Email
Chat
Self-service portal
Walk-up or in-person support
Teams/Slack or internal messaging
I’m not sure

Was your issue resolved in a reasonable amount of time?*

Think about whether the response and resolution matched your expectations.

Yes, completely
Mostly yes
Not really
No
My issue is still open

What did the IT help desk do well?

Share anything that stood out positively, such as speed, communication, or professionalism.

What could we improve in the IT help desk experience?

Your feedback helps make support faster, clearer, and easier for everyone.

How likely are you to recommend our IT help desk to a colleague?*

Please answer based on your overall experience.

0

1

2

3

4

5

6

7

8

9

10

From Least to Most

Thank you for taking a part in this survey.