š» IT Help Desk Support Survey
How recently did you contact the IT help desk?*
Think about your most recent support request.
How satisfied were you with the overall help you received?*
Please rate your most recent IT help desk experience.
What issue did you contact the help desk about?*
Choose the option that best matches your main reason for reaching out.
How easy was it to get support when you needed it?*
Consider how simple it was to submit a ticket, call, chat, or find help.
Which support channels have you used?
Select all that apply.
Was your issue resolved in a reasonable amount of time?*
Think about whether the response and resolution matched your expectations.
What did the IT help desk do well?
Share anything that stood out positively, such as speed, communication, or professionalism.
What could we improve in the IT help desk experience?
Your feedback helps make support faster, clearer, and easier for everyone.
How likely are you to recommend our IT help desk to a colleague?*
Please answer based on your overall experience.
Thank you for taking a part in this survey.
