HeySurvey survey

Customer Retention Check-In 📌

How likely are you to continue using our product/service over the next 6 months?*

Your answer helps us understand how well we’re meeting your ongoing needs.

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5

Very unlikely to Very likely

What is the main reason you would stay with us?*

Choose the biggest factor behind your decision.

Product/service quality
Price/value for money
Easy to use
Helpful customer support
Trust in the brand
Other

Have you considered switching to another provider in the past 3 months?*

Please think about your recent experience and choices.

Yes, definitely
Yes, briefly
No, not at all

Which of the following would make you more likely to stay with us longer?

Select all that apply.

Better pricing or discounts
Faster customer support
More useful features
Easier onboarding or setup
Better reliability
More personalized communication
Loyalty rewards
Other

Overall, how satisfied are you with your experience so far?*

Think about the full experience, not just one moment.

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5

Not satisfied at all to Very satisfied

What has been the most frustrating part of your experience with us?

A short answer is great. This helps us spot what may push customers away.

How well do our product/service and support meet your needs today?*

We want to know if we’re still the right fit for you.

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Not at all to Very well

If you were to leave, what would be the most likely reason?*

Pick the option that comes closest.

Too expensive
Missing features or services
Poor customer support
Switched to a competitor
No longer need it
Difficult to use
Other

What is one thing we could do to earn your loyalty for the long term? 💡

Share any idea that would make you want to keep coming back.

Thank you for taking a part in this survey.