HeySurvey survey

Retail Customer Feedback Survey 🛍️

How satisfied were you with your overall shopping experience today?*

Think about your visit as a whole, from entering the store to checkout.

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Very dissatisfied to Very satisfied

What was the main reason for your visit?*

Choose the option that best matches why you came in today.

Buy a specific item
Browse new products
Compare prices or options
Return or exchange an item
Ask for help or product advice

Which parts of your experience went well?

Select all that apply.

Store cleanliness
Product availability
Staff helpfulness
Checkout speed
Prices and promotions
Store layout and signage

How easy was it to find what you were looking for?*

Please rate how simple or difficult it was to locate products in the store.

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Very difficult to Very easy

Did a team member assist you during your visit?

Choose the answer that best fits your experience.

Yes, and it was very helpful
Yes, but it was only somewhat helpful
Yes, but it did not help
No, I did not need help
No, but I wanted help

What could we improve for your next visit?

Share one or two ideas that would make your shopping experience better.

How would you rate the value for money of the products you considered or purchased?*

Think about price, quality, and whether the purchase felt worth it.

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Poor value to Excellent value

How likely are you to shop with us again?*

Your answer helps us understand customer loyalty and future interest.

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Not at all likely to Extremely likely

Is there anything else you'd like us to know?

Add any comments about products, service, or your overall experience.

Thank you for taking a part in this survey.

This is a HeySurvey survey template.