IT Help Desk Support Feedback Survey
How recently did you contact the IT help desk?*
Think about your most recent support request.
What was the main reason for contacting the help desk?*
Choose the option that best matches your issue.
How satisfied were you with the time it took to get help?*
Please rate the speed of the response and resolution.
Which parts of the support experience worked well for you?
Select all that apply.
Was your issue resolved during the first interaction?*
This helps us understand how efficiently issues are handled.
What could we improve about the IT help desk experience?
Share any ideas that would make support easier or faster. 💡
How easy was it to explain your issue to the support team?*
Think about how simple it felt to describe the problem and be understood.
Which support channel did you use most recently?*
Pick the main way you reached out for help.
Any additional comments about your IT help desk experience?
Optional: share anything else you think would help us improve 🙂
Thank you for taking a part in this survey.
