Customer Onboarding Experience Survey
Your feedback will help us understand and improve your onboarding journey with our company.
How clear were the instructions provided during the onboarding process?*
Please reflect on the clarity of guides, videos, and resources you received.
Which onboarding materials did you find most helpful?*
Select all materials that played a significant role in your onboarding.
How satisfied are you with the communication from our team during onboarding?*
Consider response times, helpfulness, and availability of support.
Were there any steps in the onboarding process that you found confusing or difficult?
Please describe any moments when you felt lost or uncertain.
How long did it take you to complete the onboarding process?*
Your best estimate is helpful.
Did the onboarding process meet your expectations?*
Consider what you expected versus what actually happened.
What could we do to improve the onboarding experience for future customers?
Share any suggestions, ideas, or requests.
How confident do you feel about using our product/service after onboarding?*
Rate your readiness and confidence level.
Please provide any additional feedback or comments regarding your onboarding experience.
This space is for anything else you'd like us to know.
Thank you for taking a part in this survey.
