Matrix-Style Feedback Survey: Customer Experience*
A simple survey to gather clear feedback using mostly grid-style rating questions. Please answer based on your most recent experience.
Which of these best describes your relationship with us?*
This helps us understand your responses in the right context.
Please rate the following parts of your experience*
Use the same scale for each item.
How satisfied are you with these communication areas?*
Think about any emails, messages, calls, or in-person updates you received.
Which areas matter most to you?*
Select all that apply.
Please rate your agreement with the following statements*
Share how much you agree with each statement.
What was the main reason for your ratings?
A short comment can help explain your answers.
How likely are you to recommend us to others?*
A quick overall measure of your experience.
Please rate the importance of the following improvements*
This helps us prioritize what to improve first.
Is there anything else you would like us to improve?
Share any final thoughts or suggestions ✨
Thank you for taking a part in this survey.
