Customer Onboarding Experience Survey
How did you first hear about us?*
This helps us understand what brought you to us in the first place.
What was your main goal when signing up?*
Choose the option that best matches what you wanted to achieve first.
How easy was it to get started?*
Think about sign-up, setup, and your first few steps.
Which parts of onboarding did you complete?*
Select all that apply.
What nearly stopped you from getting started?
Share any confusion, delay, or friction you ran into.
Which onboarding resources were most helpful?
Pick the one that helped you the most.
What would have made your onboarding experience smoother?*
A short suggestion is enough — we’re looking for simple ways to improve.
How confident do you feel using the product or service now?*
Think about whether you know what to do next on your own.
What would you like help with next?
Select any areas where more guidance would be useful.
Thank you for taking a part in this survey.
