Accessibility Survey Questions Survey

Help Us Make Our Services Easier to Use

Tell us what works well and what gets in your way. You can skip any question; no medical or disability details are needed.

How did you most recently use our services?

Choose the option that best matches your latest experience.

Website
Mobile app
In person
Phone
Email or chat
Another way

How easy was it to do what you needed?

Think about your most recent experience with us.

1

2

3

4

5

From Least to Most

What, if anything, made it harder to use our services?

Select all that apply. If you choose “Nothing made it harder,” leave the other options blank.

Text was hard to read
Information or instructions were hard to understand
Buttons, links, or forms were hard to use
Audio or video lacked captions or written alternatives
The service did not work well with my accessibility tools
Physical spaces were hard to enter or move around
Getting help or communicating with staff was difficult
Something else
Nothing made it harder

Were you able to finish what you needed to do?

Choose the option that best describes the outcome.

Yes, without help
Yes, with help
Only partly
No
I was browsing and had no specific task

Which accessibility features or support would help you?

Select all that apply. Choose “None needed” on its own.

Larger text or clearer contrast
Simpler language and clearer instructions
Captions or written versions of audio
Screen reader support
Keyboard or voice navigation
Step-free access and accessible facilities
More time or breaks
Help from a staff member
Another feature or type of support
None needed
Not sure

If you asked for accessibility support, how well did it meet your needs?

Support could include help from staff or a requested adjustment.

Fully met my needs
Mostly met my needs
Partly met my needs
Did not meet my needs
I asked but did not receive support
I did not ask for support

Where did you run into the biggest difficulty?

Name the page, step, location, or part of the service, if you can.

What is one change that would make our services easier for you to use?

Please avoid including personal or medical information.

Thank you for taking a part in this survey.

This is a HeySurvey survey template.