Customer Exit Survey Questions Survey

Customer Exit Feedback

Thanks for sharing your experience. Your feedback helps us improve for future customers. Questions marked * are required.

How long were you a customer?

Choose the option that best fits.

Less than 1 month
1–6 months
7–12 months
1–2 years
More than 2 years

What is your main reason for leaving?*

Choose the biggest reason behind your decision.

The price is too high
The product or service no longer meets my needs
I had problems with quality or reliability
I was unhappy with customer support
I found a better alternative
I no longer need the product or service
Other

How satisfied were you with your overall experience?*

Think about your experience from the time you joined until now.

1

2

3

4

5

Very dissatisfied to Very satisfied

What else contributed to your decision to leave?

Select all that apply, apart from your main reason.

Unexpected fees
Missing features or options
Difficulty using the product or service
Unresolved problems
Changes in my needs or budget
Other
Nothing else contributed—select this alone

What will you use instead?

Choose the option that best describes your current plan.

Another company's product or service
A free alternative
A solution I manage myself
Nothing—I no longer need it
I haven't decided yet
Other

What could we have done differently to keep you?

Share a change that would have mattered to you, if any.

How easy was it to cancel or stop using our product or service?

If you haven't completed this process yet, you can skip this question.

1

2

3

4

5

Very difficult to Very easy

What might bring you back in the future?

Select all that apply.

Lower prices or better value
Better quality or reliability
Features or options that meet my needs
Better customer support
A simpler experience
A change in my needs
Other
I don't expect to return—select this alone

Is there anything else you'd like us to know?

You're welcome to share anything we haven't covered.

Thank you for taking a part in this survey.

This is a HeySurvey survey template.