CAHPS Patient Experience Survey

This survey gathers feedback on your recent experience with healthcare providers and facilities, following the Consumer Assessment of Healthcare Providers and Systems (CAHPS) standards. Your responses will help improve the quality of care and services.

In the last 12 months, how often did your provider listen carefully to you?*

Please think about your most recent interactions with your healthcare provider.

From Never-Sometimes-Usually to Always
Back

Did you have difficulty scheduling appointments when you needed care?*

This question focuses on your experience with appointment availability and the scheduling process.

Back

When you needed care right away, how often did you get care as soon as you needed?*

Please rate your experience with urgent healthcare needs.

From Never-Sometimes-Usually to Always
Back

Which of the following reasons did you visit your healthcare provider in the past 12 months?

Select all that apply to your recent visits.

Back

How clearly did your healthcare provider explain things to you?*

Consider if you understood the explanations given about your health, tests, or treatments.

From Not at all clear-Somewhat clear to Very clear
Back

Was it easy to get answers to your medical questions between appointments?

This question refers to your experience with follow-up or communication via phone, email, or patient portals.

Back

What could your healthcare provider or their staff do to improve your experience?

Please share any specific suggestions to help us improve.

Back

In general, how would you rate your overall healthcare in the past 12 months?*

(0 = Worst possible care, 10 = Best possible care)

From Least to Most
Back

Please share any additional comments about your healthcare experience.

This is an open space for feedback not covered by previous questions.

Back

Thank you for taking a part in this survey.