HeySurvey survey

Shipping Experience Feedback Survey

How often do you receive shipments from us?*

Think about the last 3 months

This was my first shipment
1–2 times
3–5 times
6–10 times
More than 10 times

How satisfied are you with delivery speed?*

Please rate your overall experience with how quickly your orders arrive

1

2

3

4

5

Very dissatisfied to Very satisfied

Which shipping issues have you experienced, if any?

Select all that apply based on your recent orders

Delayed delivery
Damaged package
Incorrect shipping updates
Package marked delivered but not received
High shipping cost
No issues

How clear and helpful were the shipping updates?*

This includes tracking emails, texts, or status notifications

1

2

3

4

5

From Least to Most

What shipping method do you usually prefer?*

Choose the option that best fits your typical choice

Standard shipping
Expedited shipping
Next-day shipping
In-store or local pickup
No preference

What is the main reason shipping matters to you?*

Pick the factor that matters most when you place an order

Fast delivery
Low shipping cost
Reliable tracking
Safe packaging
Flexible delivery options

What could we improve about our shipping experience?

Share any ideas that would make delivery easier or better for you

If you contacted support about a shipping issue, how satisfied were you with the help you received?

Skip this if you have not contacted support

1

2

3

4

5

Not satisfied at all to Very satisfied

Any additional comments about packaging, delivery, or tracking?

Feel free to share anything else we should know 📦

Thank you for taking a part in this survey.

This is a HeySurvey survey template.