Your Online Shopping Experience đź›’
Tell us how you shop online and what would make it easier. This survey takes about 3 minutes.
How often have you bought something online in the past 6 months?*
Choose one. If you haven’t shopped online during this time, skip to question 10.
What have you bought online in the past 6 months?*
Select all that apply.
How easy was it to complete your most recent online purchase?*
1 = Very difficult; 5 = Very easy
Which device do you use most often to shop online?*
Choose the device you usually use to place an order.
What matters most when choosing an online store?*
Select up to three.
What has stopped you from completing an online purchase in the past 6 months?*
Select all that apply. If none apply, select only “I haven’t left a purchase unfinished.”
How satisfied were you with your most recent online purchase overall?*
1 = Very dissatisfied; 5 = Very satisfied
Which delivery option do you usually prefer?*
Choose the option you would pick most often, when available.
What would make online shopping better for you?
Share one change that would help. If you don’t shop online, tell us what holds you back.
Thank you for taking a part in this survey.
