HeySurvey survey

Retail Experience Feedback Survey

How often do you shop with us?*

Think about your typical shopping pattern over the past 3 months.

First time
A few times a year
About once a month
2–3 times a month
Once a week or more

What mainly brought you to our store or website today?*

Choose the main reason for this visit or shopping trip.

To browse new products
To buy a specific item
To compare prices
To take advantage of a promotion or sale
To return or exchange an item

How easy was it to find the products you wanted?*

Please rate your overall shopping experience for product discovery.

1

2

3

4

5

Very difficult to Very easy

Which parts of the shopping experience mattered most to you?

Select all that influenced your visit today.

Price
Product quality
Product variety
Store cleanliness or website layout
Staff helpfulness
Speed of checkout
Promotions or discounts

How satisfied were you with our prices?*

Think about whether our prices felt fair for the value offered.

1

2

3

4

5

Not satisfied to Very satisfied

Did our staff support your shopping needs?

If you shopped online, think about chat, help pages, or customer support.

Yes, very helpful
Yes, somewhat helpful
I did not need help
No, support was limited
No, I could not get help

What is one thing we could improve to make your next shopping experience better?

Your feedback helps us improve the retail experience. 😊

Would you recommend us to others?*

Think about your overall experience, including products, service, and value.

1

2

3

4

5

Not likely to Very likely

Thank you for taking a part in this survey.

This is a HeySurvey survey template.