HeySurvey survey

Chatbot Experience Feedback Survey

How often do you use our chatbot?*

Think about your typical usage over the past month.

Daily
A few times a week
A few times a month
Rarely
This is my first time

What do you mainly use the chatbot for?*

Choose all the reasons that apply most often.

Getting answers quickly
Solving a problem
Finding product or service information
Completing a task
Getting support outside business hours
Other

How easy was it to get the help you needed from the chatbot?*

Please rate your overall experience with ease and clarity.

1

2

3

4

5

Very difficult to Very easy

What did the chatbot help you with today?

A short answer is perfect.

How satisfied are you with the chatbot’s answers?*

Think about how accurate, clear, and useful the responses were.

1

2

3

4

5

Not satisfied to Very satisfied

Which parts of the chatbot experience could be better?

Select any areas where you see room for improvement.

Response speed
Answer accuracy
Ease of use
Tone and friendliness
Ability to understand my question
Handoff to a human agent
Nothing needs improvement

Did the chatbot solve your issue without needing extra help?*

Pick the option that best matches your experience.

Yes, completely
Partly
No, I still needed more help
I’m not sure yet

What is one thing we could do to improve the chatbot? 🙂

Your feedback helps us make the experience simpler and more useful.

How likely are you to use the chatbot again?*

Please choose the option that best reflects your future intent.

1

2

3

4

5

Very unlikely to Very likely

Thank you for taking a part in this survey.