HeySurvey survey

Customer Experience Feedback Survey

Overall, how satisfied are you with your experience with us?*

Think about your most recent experience from start to finish.

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5

Very dissatisfied to Very satisfied

How easy was it to get what you needed?*

This could include finding information, placing an order, or getting support.

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Very difficult to Very easy

Which part of your experience mattered most to you?

Choose the one that had the biggest impact on your overall impression.

Product quality
Price
Customer support
Speed of service
Ease of use
Communication

How likely are you to choose us again?*

Please answer based on what you know today.

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Very unlikely to Very likely

How well did we meet your expectations?*

Consider whether the experience was better, worse, or about what you expected.

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Far below expectations to Far above expectations

What could we improve first?

Pick any areas where a small change would make your experience better.

Response time
Product quality
Website or app usability
Staff helpfulness
Pricing
Communication
Checkout or booking process

How valued did you feel as a customer?*

We want to understand whether you felt respected, heard, and appreciated.

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Not valued at all to Very valued

Please share one thing we did well or could do better.

A short comment is perfect ✨