Survey Title: Understanding Cart Abandonment Behavior

This survey aims to gather insights from online shoppers who have added items to their shopping cart but did not complete the purchase. By understanding the reasons behind cart abandonment, we seek to improve the online shopping experience and reduce cart abandonment rates.

Have you ever abandoned a shopping cart on an e-commerce website?*

This question helps identify respondents with firsthand experience relevant to the topic.

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What were the main reasons you abandoned your cart during your last online shopping experience?*

Please select all the reasons that applied to your situation.

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How did the shopping cart abandonment affect your perception of the website or brand?*

Scale measuring emotional or brand impact after abandoning a cart.

From Very Negative to Very Positive
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What could an online store do to encourage you to complete your purchase after adding items to your cart?*

Please select all solutions that would motivate you to finalize your order.

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How frequently do you abandon shopping carts when purchasing online?*

Understanding frequency helps prioritize interventions.

From Never to Always
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During the last cart abandonment, which device were you using?*

Device type can affect user behavior and experience.

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If you received an abandoned cart reminder (email or notification), how likely would you be to return and complete your purchase?*

Measures effectiveness of recovery strategies.

From Very Unlikely to Very Likely
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Are there any other reasons or experiences regarding cart abandonment you would like to share?

Open-ended for nuanced or additional feedback.

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Thank you for taking a part in this survey.