HeySurvey survey

Vendor Experience Feedback Survey

Which vendor are you evaluating today?*

Please select the provider this feedback is about.

Primary vendor
Secondary vendor
New/potential vendor
Former vendor
Other

How satisfied are you with this vendor overall?*

Think about your recent experience with their product, service, and support.

1

2

3

4

5

Very dissatisfied to Very satisfied

Which areas has this vendor performed well in?

Select all that apply.

Pricing
Product quality
Delivery speed
Communication
Customer support
Reliability
Ease of doing business

How likely are you to continue working with this vendor?*

Choose the option that best matches your current view.

Very likely
Somewhat likely
Not sure
Somewhat unlikely
Very unlikely

What is the biggest issue you have experienced with this vendor?

A short answer is perfect.

How would you rate the vendor on responsiveness?*

Consider how quickly and clearly they reply to questions or issues.

1

2

3

4

5

From Least to Most

Which factors matter most when choosing a vendor?*

Pick the top things that influence your decision.

Cost
Quality
Fast delivery
Good support
Industry expertise
Flexibility
Strong reputation

What could this vendor do to improve your experience?

Share any suggestions that would make working with them easier or better.

Would you recommend this vendor to others?*

A quick recommendation score helps us understand overall trust.

Yes, definitely
Maybe
No

Thank you for taking a part in this survey.