HeySurvey survey

Customer Experience Snapshot ✨

How often do you use our product or service?*

Choose the option that best matches your typical usage

Daily
A few times a week
A few times a month
Rarely
This is my first time

What is your main reason for using us?*

Pick the one that best describes your primary goal

Personal use
Work or business use
School or learning
Shopping or purchases
Support or troubleshooting

Which of these best describes your overall experience?*

Think about your most recent experience with us

Excellent
Good
Fair
Poor
Very poor

Which parts of the experience did you use?

Select all that apply

Website
Mobile app
In-person location
Phone support
Email or chat support

How easy was it to get what you needed?*

Please rate the overall ease of your experience

1

2

3

4

5

Very difficult to Very easy

What best describes any issue you faced?

Choose the closest match, even if the issue was minor

I had no issues
It took too long
I couldn’t find information
A technical problem occurred
I needed more help from staff

What would make your experience better next time?

A short answer is great if you have a suggestion

How likely are you to use us again?*

Your answer helps us understand future intent

1

2

3

4

5

Very unlikely to Very likely

Would you recommend us to others?*

Choose the option that best reflects how you feel today

Definitely yes
Probably yes
Not sure
Probably not
Definitely not

Thank you for taking a part in this survey.

This is a HeySurvey survey template.