HeySurvey survey

Customer Exit Survey 🛍️

What is the main reason you’re leaving today?*

Choose the option that best matches your reason for ending your visit or purchase journey.

I found what I needed
I’m just browsing
Prices were too high
I couldn’t find the right product/service
The experience took too long
I decided not to buy today
Other

How satisfied were you with your overall experience today?*

Think about your visit from start to finish.

1

2

3

4

5

Very dissatisfied to Very satisfied

What almost stopped you from completing your visit or purchase?

Select all that apply.

Prices or fees
Product/service availability
Website or checkout issues
Long wait time
Lack of help or support
Unclear information
Nothing got in the way
Other

Did our team give you the help you needed?*

Please answer based on any staff or support interaction you had today.

Yes, completely
Yes, somewhat
No, not really
I didn’t need help

What could we have done better today?

Share one thing that would have improved your experience.

How easy was it to find what you were looking for?*

Consider both navigation and clarity of information.

1

2

3

4

5

Very difficult to Very easy

What did you like most about your experience today?

A quick comment is helpful if something stood out in a good way.

How likely are you to return or buy from us in the future?*

Your answer helps us understand whether we’re earning repeat visits.

1

2

3

4

5

Not at all likely to Very likely

Is there anything else you’d like us to know?

Feel free to share any final comments before you go 🙂

Thank you for taking a part in this survey.

This is a HeySurvey survey template.