Customer Exit Survey Questions Survey

Help Us Improve: Customer Exit Feedback

Thanks for sharing your experience. Your feedback will help us understand what worked and what we can do better.

What’s the main reason you’re leaving?*

Choose the reason that best fits your decision.

The price is too high
I no longer need the product or service
It didn’t meet my needs
I had problems with quality or reliability
I was unhappy with customer support
I found a better alternative
Other

Overall, how satisfied were you with your experience?*

Think about your experience from when you first joined until now.

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2

3

4

5

Very dissatisfied to Very satisfied

What else influenced your decision to leave?

Select all that apply, apart from your main reason.

Missing features or services
Difficult to use
Billing or payment problems
Slow or unhelpful support
Changes in my needs or budget
Other
No other factors — select this option alone

What did you hope we would provide that we didn’t?

If something fell short, briefly tell us what you needed.

What do you plan to do next?*

Choose the option that best describes your plans.

Switch to another provider
Use a free or lower-cost option
Handle the need myself
Stop using this type of product or service
I haven’t decided yet
Other

What change would be most likely to make you stay?

Choose the one change that would matter most.

A lower price or more flexible plan
Better quality or reliability
Features or services that meet my needs
An easier-to-use experience
Better customer support
No change would make me stay
Other

How likely are you to use us again in the future?

Even if you’re leaving now, we’d like to understand whether you might return.

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2

3

4

5

Very unlikely to Very likely

Is there anything else you’d like us to know?

Share any final feedback, including what worked well or how we could improve.

Thank you for taking a part in this survey.

This is a HeySurvey survey template.