HeySurvey survey

Customer Experience Check-In 😊

How satisfied are you with our service overall?*

Think about your most recent experience with us.

1

2

3

4

5

Very dissatisfied to Very satisfied

Which of these best describes your experience with our team?*

Pick the option that feels closest, even if more than one might apply.

Friendly and helpful
Slow but acceptable
Confusing and frustrating
Excellent from start to finish
I haven’t interacted with the team directly

What did you like most about your experience?

A quick note is enough.

How often do you usually use our product or service?*

Choose the option that fits you best.

Daily
Weekly
Monthly
A few times a year
This was my first time

Which parts of the experience could be improved?

Select all that apply.

Speed of service
Communication
Ease of use
Product quality
Staff knowledge
Pricing
Nothing needs improvement

Our website, support, and product quality were all easy and excellent, right?*

Please choose the answer that best matches your view.

Yes, definitely
Mostly yes
Not sure
Not really
No

How likely are you to recommend us to others?*

Use the scale that best reflects your opinion.

1

2

3

4

5

Not at all likely to Extremely likely

What is one thing we should improve first?

Share the most important change you’d like to see.

You’re satisfied with our prices and quality, aren’t you?*

Choose the response that fits best.

Yes
Maybe
No

Thank you for taking a part in this survey.

This is a HeySurvey survey template.