HeySurvey survey

Customer Experience Feedback Survey

Overall, how satisfied are you with your experience with us?*

Think about your most recent experience as a customer.

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Very dissatisfied to Very satisfied

What was the main reason for your visit or purchase?*

Choose the option that best matches your purpose today.

Buying a product
Using a service
Asking a question
Getting support
Browsing or comparing options

Which parts of your experience went well?

Select all that apply.

Easy to find what I needed
Friendly staff or support
Fast service
Clear information
Good value for money
Smooth checkout or booking process

How easy was it to get the help or information you needed?*

Please rate how simple the process felt from start to finish.

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2

3

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5

Very difficult to Very easy

What could we improve to make your experience better?

Share one or two ideas that would help us serve you better.

How likely are you to recommend us to others?*

A quick rating helps us understand overall customer loyalty.

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From Least to Most

Which of these mattered most to you when choosing us?

Pick the top factor that influenced your decision.

Price
Quality
Convenience
Customer service
Brand reputation

Is there anything else you'd like us to know?

This is optional—feel free to share any final thoughts 😊