HeySurvey survey

B2B Customer Satisfaction Survey 🤝

Overall, how satisfied are you with our product/service?*

Think about your experience over the past 3–6 months.

1

2

3

4

5

Not satisfied at all to Very satisfied

Which area has delivered the most value to your business?*

Choose the one that has had the biggest impact so far.

Product quality
Ease of use
Customer support
Account management
Pricing/value
Reliability/performance

How easy is it to work with our team?*

Please consider communication, responsiveness, and problem-solving.

1

2

3

4

5

Very difficult to Very easy

What is the main reason for your rating?

A short explanation helps us understand what is working well or needs attention.

Which parts of the experience need improvement?

Select all that apply.

Onboarding/setup
Product features
Response time
Issue resolution
Training/resources
Billing/account management
Reporting/analytics
Integration with other tools

How likely are you to renew or continue doing business with us?*

Please answer based on your current experience.

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2

3

4

5

Very unlikely to Very likely

How well do our product/service and support meet your business needs?*

Consider whether we help your team achieve its goals efficiently.

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2

3

4

5

Does not meet needs to Exceeds needs

What could we do to improve your experience? 🙂

Share any suggestions that would make working with us easier or more valuable.

Would you recommend us to another business?*

This helps us understand overall confidence in our partnership.

Definitely yes
Probably yes
Not sure
Probably not
Definitely not

Thank you for taking a part in this survey.

This is a HeySurvey survey template.