HeySurvey survey

IT Support Experience Survey ✨

How often do you contact IT support?*

Think about the last 3–6 months

Weekly
Monthly
A few times a year
Rarely
This was my first time

What type of IT issue did you need help with most recently?*

Choose the option that best fits your latest request

Password or account access
Software installation or updates
Computer or device problem
Network, Wi-Fi, or VPN
Email or collaboration tools
Security or phishing concern
Other

How satisfied were you with the speed of support?*

Please rate how quickly your issue was handled

1

2

3

4

5

Very dissatisfied to Very satisfied

Which support channels have you used?

Select all that apply

Help desk ticket system
Email
Phone
Live chat
In person
Self-service knowledge base

Was your issue resolved the first time you contacted support?*

This helps measure how effective the initial support was

Yes, fully resolved
Partly resolved
No, it required follow-up
No, it is still unresolved

What did the IT support team do well?

Share anything that made the experience easier or better

How easy was it to explain your issue and get clear guidance?*

Think about communication, instructions, and next steps

1

2

3

4

5

From Least to Most

What could we improve in our IT support process?

A short suggestion can help improve future support experiences 💡

Which areas of IT support matter most to you?*

Select up to 3 that are most important

Fast response time
Clear communication
First-contact resolution
Friendly support staff
Technical knowledge
Easy-to-use support tools
Regular updates on issue status

Thank you for taking a part in this survey.