HeySurvey survey

Cart Abandonment Feedback 🛒*

Help us understand your experience with our online shopping cart.

I completed my purchase
I left items in the cart without purchasing
I never added anything to the cart

What was the main reason you didn’t complete your purchase?*

Choose the option that best matches your situation.

Shipping costs were too high
The checkout process was too complicated
I wanted to compare prices elsewhere
Payment options were limited
I changed my mind
Other

Which device were you using when you last visited our online store?*

Knowing your device helps us optimize your shopping experience.

Smartphone
Tablet
Laptop/PC
Other

How satisfied were you with our checkout process?*

Please rate your recent experience.

1

2

3

4

5

From Least to Most

Did you experience any issues during checkout?

Let us know if you ran into any problems.

Payment didn’t go through
Page took too long to load
Hard to find discount codes
Confusing instructions
No issues
Other

Were you looking for any additional information before checking out?*

Tell us what might have helped you finish your purchase.

More details about the product
Customer reviews
Clearer return policy
Estimated delivery date
None of the above

What could we have done to help you complete your purchase?

Any thoughts on how we can improve your shopping journey?

Have you abandoned a cart with other online stores recently?

We're curious about your overall online shopping behavior.

Yes, I often leave carts unpaid
Sometimes, depending on the store
Rarely, I usually finish my purchases
No, this was the first time

Would reminder emails or notifications help you complete your purchase in the future?*

Share your preference with us.

Yes, I’d find reminders helpful
No, reminders wouldn’t make a difference
Not sure

Please share any other thoughts about your online shopping experience with us.

We appreciate your honest feedback!

Thank you for taking a part in this survey.

This is a HeySurvey survey template.