HeySurvey survey

Customer Experience Feedback Survey ✨

Overall, how satisfied are you with your experience with us?*

Think about your most recent experience from start to finish.

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2

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5

Very dissatisfied to Very satisfied

Which of the following best describes the reason for your visit or interaction?*

Choose the main reason you contacted or used our service.

Purchase a product or service
Ask a question
Get support or resolve an issue
Explore options or pricing
Other

How easy was it to get what you needed?*

Please rate the overall ease of the process.

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2

3

4

5

Very difficult to Very easy

Which parts of your experience worked well? 🙂

Select all that apply.

Speed of service
Friendliness of staff
Clear communication
Quality of product or service
Easy website or booking process
Problem resolution
Value for money

How likely are you to recommend us to others?*

Your answer helps us understand overall loyalty and satisfaction.

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3

4

5

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7

8

9

10

From Least to Most

If you contacted our team, how would you rate their helpfulness?

Skip this if you did not interact with a team member.

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2

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4

5

Not helpful at all to Extremely helpful

What could we improve the most?

Share one thing that would make your experience better next time.

How likely are you to use our products or services again?*

This helps us understand future interest.

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2

3

4

5

Very unlikely to Very likely

Which age group are you in?

This helps us spot patterns across customer groups.

Under 18
18-24
25-34
35-44
45-54
55-64
65+

Thank you for taking a part in this survey.

This is a HeySurvey survey template.