IT Help Desk Service Feedback Survey
We appreciate your time in providing feedback on your recent experience with our IT Help Desk. Your input helps us improve and deliver better support in the future.
How easy was it to contact the IT Help Desk regarding your issue?*
Let us know how simple or difficult it was to reach out for assistance.
What type of issue did you contact the IT Help Desk about?*
Please select the category that best describes your request.
How long did it take to receive an initial response after submitting your request?*
Help us understand our responsiveness.
Was your issue resolved to your satisfaction?*
This helps us track effectiveness of our solutions.
How would you rate the professionalism and courtesy of the IT Help Desk staff?*
Please rate your experience with our team's demeanor and communication.
Which communication channels did you use to contact the IT Help Desk?
Select all that apply.
What suggestions do you have to improve our IT Help Desk services?*
Please share any ideas or feedback based on your experience.
What, if anything, was challenging or frustrating about your IT support experience?
Feel free to describe any specific obstacles or pain points.
Is there an IT Help Desk staff member you would like to recognize for exceptional service? If yes, please mention their name and what they did well.
(Optional) This helps us acknowledge and reward excellent team members.
Thank you for taking a part in this survey.
