Customer Exit Survey
Thank you for taking the time to help us understand your experience. This survey seeks to gather feedback on your decision to discontinue our services or products. Your insights are vital for us to improve and better serve our customers.
What was the primary reason for leaving our company?*
Please select the main factor that led to your decision to stop using our products or services.
How satisfied were you overall with our offerings before you decided to leave?*
This helps us gauge your overall perception before your exit.
Which of the following issues, if any, did you experience with our company?
Select all that apply to your experience.
What could we have done to retain you as a customer?*
Please describe anything we could have changed or improved to influence your decision to stay.
How likely are you to recommend our company to others, even after leaving?*
This measures whether you would still speak positively about us.
Who or what are you switching to after leaving us?
Let us know if you are moving to another provider, using an alternative, or discontinuing this type of product/service altogether.
How long were you a customer before leaving?
Please select the option that best describes your duration with us.
Was the cancellation or exit process straightforward?*
Your feedback will help us streamline the process for future customers.
Do you have any additional comments or suggestions for us?
Please use this space to share any further thoughts or advice that might help us improve.
Thank you for taking a part in this survey.
