Close Ended Survey Questions Examples Survey

Customer Experience Feedback Survey

How satisfied are you with your overall experience?*

Think about your most recent interaction with us.

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Very dissatisfied to Very satisfied

Which of the following best describes why you contacted us today?*

Choose the main reason for your visit or interaction.

Product inquiry
Purchase or order support
Billing or payment issue
Technical support
General question

How easy was it to get the help or information you needed?*

Please rate the process from start to finish.

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Very difficult to Very easy

Which parts of your experience went well?

Select all that apply.

Friendly staff
Fast response time
Clear communication
Problem was resolved
Easy-to-use website or process

Did we solve your issue or meet your need?*

Choose the option that best matches the outcome.

Yes, completely
Yes, mostly
Partly
No, not at all

How likely are you to use our service again?*

Your answer helps us understand future intent.

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Very unlikely to Very likely

What was the main challenge, if any, during your experience?

A short answer is enough.

How likely are you to recommend us to others?*

Please answer based on your overall experience.

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From Least to Most

What is one thing we could improve most?

Share one suggestion that would make your experience better.