HeySurvey survey

B2B Customer Satisfaction Survey 📊

Overall, how satisfied are you with our company?*

Please think about your experience over the past 6–12 months.

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2

3

4

5

Very dissatisfied to Very satisfied

Which parts of our service bring the most value to your business?*

Select all that apply.

Product quality
Account management
Customer support
Pricing
Delivery / implementation
Reporting / insights
Ease of doing business
Other

How likely are you to recommend us to another business?*

This helps us understand your overall loyalty and confidence in our service.

0

1

2

3

4

5

6

7

8

9

10

From Least to Most

What is the main reason for your rating above?

A short comment is enough if you'd like to explain your score.

How well do we understand your business needs?*

Think about how well we listen, respond, and offer relevant solutions.

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2

3

4

5

Not at all well to Extremely well

Which area should we improve first?*

Choose the one change that would make the biggest difference.

Response time
Product / service quality
Communication
Onboarding / setup
Pricing / contract flexibility
Technical support
Proactive recommendations

How satisfied are you with the responsiveness of our team?*

Consider speed, clarity, and helpfulness in recent interactions.

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2

3

4

5

Not satisfied to Very satisfied

Have you experienced any issues or frustrations when working with us?

Share anything that has made your experience harder than it should be.

How long have you been a customer?*

This helps us understand feedback by relationship stage.

Less than 6 months
6–12 months
1–2 years
3–5 years
More than 5 years

Thank you for taking a part in this survey.