HeySurvey survey

Customer Experience Feedback Survey ✨

Overall, how satisfied are you with your recent experience?*

Think about your most recent interaction with us.

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2

3

4

5

Very dissatisfied to Very satisfied

How easy was it to get what you needed?*

Rate the process from start to finish.

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2

3

4

5

Very difficult to Very easy

Which part of your experience did you use most?*

Choose the main area you interacted with.

Browsing products or services
Making a purchase or booking
Getting customer support
Managing my account
Returning or changing an order

How likely are you to recommend us to someone else?*

A quick rating helps us understand overall loyalty.

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2

3

4

5

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10

From Least to Most

How long did it take to complete what you came to do?*

Pick the closest estimate.

Less than 5 minutes
5–10 minutes
11–20 minutes
21–30 minutes
More than 30 minutes

What worked best for you?

Share one thing that stood out in a positive way.

How would you rate the value for money?*

Consider the quality you received compared with the price.

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5

Poor value to Excellent value

Which areas could be improved?

Select any that affected your experience.

Speed
Communication
Ease of use
Product or service quality
Support from staff
Pricing
Nothing needs improvement

What is one change that would most improve your experience next time?

A short suggestion is enough 👍