HeySurvey survey

Help Desk Experience Survey 🛠️

How satisfied were you with your most recent help desk experience?*

Think about your latest support request from start to finish.

1

2

3

4

5

Very dissatisfied to Very satisfied

What was the main reason you contacted the help desk?*

Choose the option that best matches your issue.

Login or password problem
Software or application issue
Hardware or device problem
Network or connectivity issue
Access or permissions request
Other

Which parts of the support experience worked well?

Select all that apply.

Fast response time
Friendly support staff
Clear communication
Issue resolved correctly
Easy ticket process
Follow-up after resolution

How quickly did you receive the first response?*

Pick the option that best reflects your experience.

Within 15 minutes
Within 1 hour
Within 4 hours
Within 1 business day
More than 1 business day

Was your issue resolved during the first interaction?*

This helps us understand how efficient the support process is.

Yes
Partially
No

How easy was it to explain your issue to the help desk?*

Please rate how simple the process felt for you.

1

2

3

4

5

Very difficult to Very easy

What could we do to improve the help desk experience?

Share any ideas that would make support faster, clearer, or more helpful.

Which support channel did you use?*

Choose the main way you contacted the help desk.

Email
Phone
Chat
Ticket portal
In person
Other

Any additional comments or details you'd like to share 🙂

If there's anything else we should know, please add it here.

Thank you for taking a part in this survey.