Internal Customer Service Survey Questions Survey

Internal Service Experience

Help us improve the support you receive from teams within our organization. Think about your most recent request in the past three months; if you haven’t made one, you can skip this survey.

Which team handled your request?*

Choose the team you contacted for support.

IT
Human Resources
Finance or Payroll
Facilities or Workplace Services
Another internal team

Overall, how satisfied were you with the support?*

Consider your experience from your first contact to the latest update.

Very dissatisfied to Very satisfied

How easy was it to find the right person or team?*

Think about the steps you took to get help.

Very difficult to Very easy

How quickly did you receive an initial response?*

Count the first reply that addressed your request, not an automated confirmation.

The same business day
The next business day
Within 2–3 business days
After more than 3 business days
I haven’t received a response

How clear was the information you received?

Consider whether the guidance or next steps were easy to understand. Skip this question if you haven’t received a response.

Very unclear to Very clear

What is the current status of your request?*

Choose the option that best describes where things stand.

Fully resolved
Partly resolved
Still being worked on
Closed without a resolution
I’m not sure

How respectfully were you treated?

Think about whether the team listened and treated you with courtesy. Skip this question if you haven’t interacted with anyone yet.

Very disrespectfully to Very respectfully

What could we do to make internal support better?

Share one change that would make the biggest difference. Please avoid names or sensitive details.