HeySurvey survey

Chatbot Experience Feedback Survey

How often do you use our chatbot?*

Think about your typical usage over the past month.

Daily
A few times a week
Once a week
A few times a month
This was my first time

What do you mainly use the chatbot for?*

Choose all the reasons that apply to your experience.

Getting quick answers
Solving a problem
Finding product or service information
Placing or managing an order
Booking or scheduling
Other

How easy was it to get the help you needed from the chatbot?*

Please rate your overall experience with finding the right answer.

1

2

3

4

5

Very difficult to Very easy

What did the chatbot help you with today?

A short answer is perfect.

How satisfied were you with the chatbot’s responses?*

Think about accuracy, clarity, and usefulness.

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2

3

4

5

From Least to Most

Which parts of the chatbot experience could be better?

Select any areas where you think we can improve.

Response speed
Answer accuracy
Clearer wording
Better understanding of my question
Easier handoff to a person
Nothing needs improvement

Did the chatbot fully solve your issue?*

Choose the option that best matches your experience.

Yes, completely
Partly, but I still needed more help
No, it did not solve my issue
I was just browsing / exploring

What is one thing we could do to improve the chatbot?

Share any suggestion that would make the experience smoother or more helpful.

How likely are you to use the chatbot again?*

Your answer helps us understand overall value and ease of use.

1

2

3

4

5

Not likely at all to Very likely