Customer Effort Feedback Survey ✨
How easy was it to get what you needed today?*
Think about your most recent experience from start to finish.
What were you trying to do?*
Choose the option that best matches your main goal.
At what point did the process feel hardest?*
This helps identify where people have to put in extra effort.
What made the experience easier for you?
Select all that apply.
How much effort did you personally have to put in to complete your task?*
Please rate the overall amount of work it took on your side.
Did you need help from another person or channel to finish your task?*
For example, switching from the website to phone, chat, or email.
What, if anything, caused extra effort for you?
A short example is enough if something slowed you down or made things confusing.
How clear were the instructions, messages, or next steps?*
Think about how easy it was to understand what to do.
What is one change that would make this experience easier next time?
Share the biggest improvement that would reduce effort for you.
Thank you for taking a part in this survey.
