HeySurvey survey

Hotel Guest Experience Survey

We value your feedback! This survey is designed to collect your honest opinions about your recent stay at our hotel to help us improve future experiences. The survey includes questions about our amenities, cleanliness, staff interactions, and overall satisfaction.

How would you rate the cleanliness of your room during your stay?*

Please consider both your arrival and the housekeeping throughout your visit.

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From Not Clean at All to Very Clean

Which of the following amenities did you use during your stay?

Select all that apply.

Fitness Center
Swimming Pool
Room Service
Restaurant/Bar
Wi-Fi
Business Center
Spa
None of the above

How satisfied were you with the check-in and check-out process?*

Think about the speed, friendliness, and efficiency of the front desk team.

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From Very Dissatisfied to Very Satisfied

What was the main reason for choosing our hotel?*

Understanding why guests choose us helps us improve marketing and services.

Location
Price
Recommendations
Loyalty program or membership
Hotel brand reputation
Facilities/amenities
Other

Please describe any issue you encountered during your stay.

If you didn’t experience any issues, feel free to leave this section blank.

How would you rate the quality of service provided by our staff?*

Consider your interactions with front desk staff, housekeeping, and other personnel.

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From Poor to Excellent

Which aspect of your stay most exceeded your expectations?

Let us know what stood out to you.

How likely are you to recommend our hotel to friends or colleagues?*

Your recommendation helps us grow.

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From Not Likely to Very Likely

What additional services or improvements would you like to see in the future?

Your suggestions help us enhance guest experience.

Thank you for taking a part in this survey.

This is a HeySurvey survey template.